Administrative Assistant Franchise Operations (Hybrid)

We are seeking a highly motivated and detail-oriented Administrative Assistant to join our fast-paced Operations Team. In this vital role, you will support the onboarding and ongoing administrative needs of both new and existing franchisees. The ideal candidate will thrive in a dynamic environment, demonstrate exceptional organizational skills, and enjoy helping others succeed. 

Key Responsibilities: 

• Manage franchisee onboarding documentation and maintain accurate records. 
• Schedule and finalize logistics for Franchisee Training. 
• Coordinate across departments to support the franchisee onboarding process. 
• Prepare business insurance quotes and submit proposals on behalf of franchisees. 
• Communicate regularly with franchisees to address questions, concerns, and provide support. 
• Assist with franchisee recruitment as needed. 
• Send out franchise applications to interested candidates. 
• Manage FDD (Franchise Disclosure Document) distribution and acknowledgment follow-ups.
• Help identify and coordinate suitable unit locations in collaboration with the Operations Team. 
• Maintain accurate data entry and updates in SAP and other databases. 
• Process business/legal name changes in SAP. 
• Support programs such as inventory installments, cash advance requests, direct deposit setup, and fee notifications. 
• File and maintain proper documentation for franchisee records.
• Perform general administrative duties and additional tasks as assigned. 

Qualifications: 

• Minimum of 1 year experience in an administrative or office support role. 
• Strong verbal and written communication skills. 
• Ability to work independently and manage shifting priorities. 
• Comfortable working in a multicultural environment. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with SAP is a plus. 
• Excellent problem-solving and self-learning abilities. 
• Highly organized with strong attention to detail. 
• Positive attitude and strong work ethic. 
• Ability to adapt in a growing and fast-changing environment.
• Hybrid schedule: On-site attendance required biweekly. 

•  College degree, ideally with quantitative or administrative focus.