Administrative Assistant - Generator Division

SPARK YOUR CAREER™ as an Administrative Assistant in our generator division by joining RALCO Electric Inc. in Westport MA.  RALCO Electric, Inc. is a full-service electrical company that has been in business for over 35 years and has built a solid reputation as a leader in the electrical industry in Massachusetts and Rhode Island. 

RALCO offers industry leading wages and a full benefits package.   At RALCO you will be valued as a person and a professional!  We are small enough to care but big enough to provide the growth opportunities you need in a rewarding career!  Join the RALCO team today! 

As a Generator Division Assistant you will:

• Be responsible for supporting the generator division by answering and forwarding incoming calls appropriately and performing general administrative tasks.  


• Become a proficient user of the Sage software; SM Module, SSO, Agreements, Work Orders, PO Inventory and Hubspot CRM.


• Work effectively with internal team members to assist as needed a smooth transition from Sales, Installation, and Service of generators.

• Champion the RALCO company mission and core values (Teamwork, Passion for Success, Reputation, Relationships, and Respect) each day.

• Be results oriented and possess a strong work ethic.


• Be safety conscious and know it’s not just a sound bite, it's one of your strongest qualities. We want you to leave work each day in the condition you came in.

Minimum Qualifications and Requirements: 

• 2+ years experience in a office setting.


• Valid driver's license with reliable transportation and a clean driving record.

• Demonstrated ability to utilize personal computers and standard Microsoft office software.


• Projects a professional image in promoting RALCO products and services.


• Must be self-motivated and capable of working independently.


• Demonstrated ability to communicate effectively verbally and in writing with proven customer service skills


• Ability to handle multiple tasks accurately

Responsibilities Include:

• Answering incoming calls


• Processing warranty claims


• Schedule generator division appointments within the Sage software


• Process credit card payments


• Outreach to all customers regarding scheduled appointment reminders.


• Maintaining positive customer relationships throughout entire sales and/or service process.

• Work collaboratively with Generator team to assure proper project transmittal and follow up to assure customer satisfaction.

Benefit Details:

• Health Insurance


• Dental Insurance


• Vision Insurance


• 401k Match


• Life Insurance and AD&D


• Supplemental Insurances


• Prescription Safety Glass Allowance


• Generous Paid Time Off

RALCO Electric & Generator is an Equal Opportunity Employer/Veterans/Disabled.