ADMINISTRATIVE ASSISTANT- Hospice/Palliative Care

The Administrative Assistant, working under the direction of the Business Office Manager, serves as the primary point of contact for individuals calling the Notre Dame at Home service line, and is responsible for delivering a warm, compassionate, and professional first impression. The Administrative Assistant is expected to possess a thorough understanding of the organization and its services, and be able to provide clear, concise information to callers when appropriate. 

Key responsibilities include:

•  managing incoming calls by identifying the purpose, directing callers to the appropriate personnel or department.
• accurately documenting interactions in the electronic medical record. 

Additional duties include:

•  distributing mail, scanning and faxing documents
• providing general clerical support to the management team as needed. 

· High school diploma or equivalent required; associates degree preferred

· Basic to intermediate computer skills using Microsoft Office (Word, Excel, Outlook) required

· 1-3 years of medical front office or administrative experience required

• Accuracy – Ability to perform work accurately and thoroughly. 
• Communication – Ability to communicate effectively verbally and in writing. 
• Computer Skills – Proficient ability to use a computer and electronic medical record. 
• Confidentiality – Maintain patient, team member, and employer confidentiality.
• Customer Service Oriented – Friendly, cheerful, and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures. 
• Detail Oriented – Ability to pay attention to the minute details of a project or task. 
• Flexibility – Ability to adapt easily to changing conditions and work responsibilities. 
• Multi-tasking – Ability to handle more than one task at the same time. 
• Positivity – Display a positive attitude and is a positive agent for change. 
• Teamwork – Work as part of a team and collaborate with co-workers.  

Work Hours and General Expectations:

Typical workday hours are Monday through Friday from 8:30 AM to 5:00PM. Employee within this position not expected to work paid holidays.

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