Administrative Assistant I, Outpatient Clinic

What to expect.

Primary responsibilities include:

• Receive clinic clients; collect client co-payments; receive and route telephone calls.


• Schedule client follow-up appointments.


• Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork.


• Assist with maintenance of clinic electronic health records.


• Maintain clinic facilities for optimal and secure functioning.


• Provide backup assistance to other administrative staff as warranted.

Additional responsibilities include:

• Greet clients in person and on the phone with exceptional customer service


• Monitor and route clinic voicemail messages


• Schedule appointments for clients and staff


• Pull and file charts and paperwork for doctors


• Check client eligibility status to verify insurance coverage


• Check and verify current ITPs and authorizations


• Log and distribute incoming and outgoing faxes


• Request, log, and secure client co-payments


• Receive, respond and/or route incoming phone calls


• Print provider schedules and billing sheets


• Make appointment reminder calls


• Respond to all requests from providers, clients and other staff in a professional manner


• Communicate critical information to staff in a timely manner


• File all notes and papers in client charts


• Close charts in multiple electronic data systems


• Receive, log, and secure all delivered medications


• All other duties as assigned to ensure successful operation of the clinic

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation


• Comprehensive medical, dental and vision benefits for benefit eligible positions


• 403b retirement match


• Generous paid-time-off for benefit eligible positions


• Complimentary Employee Assistance Program (EAP)


• Generous mileage reimbursement program

Pay for this position is a flat rate of $18.50/hr.

What we need from you.

• High school diploma is required. An Associates Degree in business administration or related field is preferred.


• Previous experience in a health care setting is preferred but not required.


• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.


• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT? 

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives! 

 #LI-SM1