Administrative Assistant - Operations

Description

SUMMARY:  The Administrative Assistant – Operations role is a pivotal support role that ensures the smooth execution of day-to-day business functions while contributing to the long-term growth and success of Alternatives Industry. This position goes beyond clerical work to include strategic administrative support, internal communications, content creation, process documentation, and coordination of special projects that enhance operational efficiency and help scale the business. This role offers administrative support to our facilities team, helping keep track of essential documentation and timely submission of accounting forms to ensure timely payment of vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following. Other duties may be assigned.

• Provide high-level administrative support to the Director of Business Operations and Facilities team.
• Draft, revise, and maintain Standard Operating Procedures (SOPs), workflows, and internal documentation to improve consistency and operational clarity.
• Assist with internal communication initiatives, including staff updates, business memos, and content for newsletters and client communications.
• Support project management and implementation of new operational systems and tools and technology.
• Conduct research for business efforts, proof-read proposals, grants and other essential formal documents.

Benefits include but not limited to:

• 401K Employer Match
• Health, dental and vision insurance
• Group Life Insurance
• Paid Time off
• Tuition Assistance
• 12 paid Holidays

Requirements

EDUCATION and/or EXPERIENCE:  High School Diploma/GED required; Associate's degree preferred; one-year related experience and/or training required; equivalent combination of education and experience considered. Proficiency in Microsoft office to include Word and Excel and web-based applications.

About The Arc: The Arc Madison Cortland is a non-profit agency whose sole purpose lies in the support of people with special needs. We provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential.

The Arc of Madison Cortland is an Equal Opportunity Employer. All candidates for employment and employees receive equal consideration without regard to age, race, religion, color, national/ethnic origin, gender, gender identity, marital status, disability, military/veteran status, criminal conviction status (provided such conviction does not prevent the employee from being eligible to hold the position or pose a danger or threat to the individuals we support), pregnancy, domestic violence victim status, paid family leave or family medical leave status, sexual orientation, genetic information, or any other characteristic protected by law.