Job Title: Administrative Assistant – Sales Support
Job Summary:
We are seeking a highly organized and motivated Administrative Assistant to support our sales team in the fast-paced junk removal and dumpster rental industry. The ideal candidate will handle day-to-day administrative tasks, assist with sales coordination, and ensure a smooth customer experience from initial inquiry to service completion.
Key Responsibilities:
Sales Support:
Respond to customer inquiries via phone, email, and online platforms (Google, Facebook, website leads).
Prepare and send estimates, service proposals, and invoices.
Follow up on pending quotes and leads to help close sales.
Maintain accurate sales records and customer data in CRM systems (e.g., HubSpot, Workiz).
Administrative Duties:
Schedule junk removal jobs and dumpster deliveries/pickups efficiently.
Coordinate daily schedules for drivers and field crews.
Prepare and organize required job documentation.
Handle customer billing, payment processing, and account reconciliations.
Order office and field supplies as needed.
Customer Service:
Provide outstanding customer service by addressing concerns and resolving issues promptly.
Collect and process customer feedback to improve services.
Manage online reviews and help maintain a positive online presence.
Marketing Assistance:
Support marketing initiatives such as email campaigns, social media updates, and promotional material preparation.
Track and report on lead sources and marketing effectiveness.
Qualifications:
Previous experience in administrative support, sales coordination, or customer service (experience in waste management or service-based industries is a plus).
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Ability to work independently and in a team environment.
High attention to detail and accuracy.
Bilingual abilities are a plus.
Compensation & Benefits:
Competitive hourly wage or salary based on experience.
Performance-based bonuses or sales commission opportunities.
Paid time off and holidays.
Health benefits.
Opportunities for advancement within the company.
Compensation: $45,000.00 - $70,000.00 per year
ABOUT CLASSIC CLEANOUTS
Classic Cleanouts is an eco-friendly junk removal company, located in Malden MA that specializes in cleanouts, dumpster rental, demolition, and snow removal. We service the greater Boston area and into New Hampshire. We handle the removal and disposal of materials with expertise, saving and reusing as much as we can.
We take great pride in our ability to consistently put our customers first! So much so that 75% of our customers are repeat customers. We want to be part of your routine to help make your life cleaner, healthier, and more environmentally sound!
No job is too big or too small! We break it down and haul it out. Whatever your needs may be, we have the resources to get the job done quickly and affordably.
We focus on making all of our clients happy. We are always willing to go the extra mile for you. Have a specific request? Let us know how we can accommodate you.
ABOUT RON DIEMER | OWNER
Classic Cleanouts, Inc. was handed down to me in 2005 when my uncle decided to sell his dump truck. I bought his truck and took over a few of his clients. I quickly realized that I love to pick up junk and help people during times of need. I learned all the different ways to donate, and where to haul the materials. After fifteen years in the business, my interest has not subsided.
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