Administrative Assistant - Surgery Department

Description

Job Title: Administrative Assistant – Surgery Department 

Locations: Somersworth (OS), Portsmouth (OP), Kittery (OK)

Reports to: Director of Surgery

Status: Non-exempt

Type: Full Time

Job Summary

The Administrative Assistant will play a key role in our cataract surgery counseling and coordination team. This position involves assisting with scheduling, providing counseling to patients, answering phone calls, and supporting a team of 3 surgical counselors and 7 surgical coordinators. The ideal candidate will have strong communication skills, be detail-oriented, and possess the ability to work in a fast-paced environment.

Core Behavioral Values:

• CLEAR ID: Collaborate, Learn, Empathy, Accountable, Respect, Integrity, Dedication

These behaviors are based on Eyesight’s culture and values critical to support the organization’s mission of providing uncompromising care to patients. 

Essential Functions

• Assist in scheduling appointments for patients and coordinating with counselors and coordinators.
• Provide counseling support to patients regarding cataract surgery and answer any questions they may have.
• Answer patient calls and respond to inquiries in a professional manner.
• Maintain accurate records and documentation related to patient interactions.
• Support the administrative needs of the counseling and coordination team.
• Collaborate with staff to ensure efficient operations and excellent patient care.

Requirements

Qualifications

• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Previous experience in an administrative role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.

Work Conditions

• Typical office conditions
• Noise level is usually quiet

Physical Requirements

• Regularly required to sit, walk and stand
• Talk or hear, both in person and by telephone
• Use hands to operate office equipment and computer
• Reach with hands and arms; and lift up to 25 pounds
• Vision abilities required by this job include close vision, reading small print and seeing the computer