Administrative Assistant with OHI

The Administrative Assistant with OHI requires a personality that is professional, confident, and dependable with elevated receptionist skills and natural ability to communicate effectively with people from a diverse range of backgrounds. The successful candidate must have proven ability to build long-term and sustainable business relationships. This position will also be handling various OHI responsibilities such as fax processing, mail merge processing, and communication/follow-up.

Responsibilities:

• Provides data entry.
• Verifies eligibility of members.
• Performs various clerical tasks to expedite the verification process.
• Determines member benefit coverage.
• Greet and check-in visitors/applicants/vendors/clients in a professional manner.
• Answer calls and relay messages or answer information queries.
• Provide general administrative and clerical support.
• Maintain the Reception area.
• Manages client relationships
• Schedules and prepares room for meetings
• Answers phone calls and if knowledgeable of subject manner, handles appropriately 
• Prepares correspondences
• Review the shared drive to locate casualty documents pending fax transmission.
• Print documents from the Fax Pending folder.
• Sort faxes by law firm and fax number; fax all required documents to the appropriate recipients.
• Print documents from the “Mail Merge in Review” folder.
• Fax non-member letters to the appropriate recipients.
• Immediately notify the Casualty team of any incorrect fax numbers or unsuccessful fax transmissions.
• Communicate any issues requiring follow-up with law firms to the Casualty Lead so corrective action can be taken promptly.
• Ensure all fax-related activities are completed accurately and documented in the appropriate module. 

Education:

High School Diploma

Experience Requirements:

General office clerical work experience preferred.

Skills and Abilities:

• Provide services in a way that maximizes satisfaction and maintain confidentiality of patient information.
• Must pay attention to detail.
• Be reliable and can be a self-starter. 
• Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).