Administrative Assistant/Customer Service - Urgent

Job Title: Remote Administrative Assistant/Customer Service

Company: LoneStar Voyages

Location: Remote

Job Type: Full-time/Part-time

About LoneStar Voyages:

LoneStar Voyages is a leading travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in crafting personalized itineraries and unforgettable journeys for individuals, families, and groups. Our team is passionate about travel and committed to delivering top-notch service to ensure our clients' trips exceed expectations.

Job Description:

As a Remote Administrative Assistant/Customer Service representative at LoneStar Voyages, you will be the frontline ambassador of our company, providing administrative support and excellent customer service to our clients. Working remotely, you will assist with various administrative tasks and handle customer inquiries to ensure a seamless and enjoyable experience for our clients.

Responsibilities:

1. Customer Inquiries: Handle incoming inquiries from clients via phone, email, or chat, providing prompt and accurate information about our services, travel options, and booking procedures.
2. Booking Assistance: Assist clients with booking travel arrangements, including flights, accommodations, and activities, ensuring accuracy and meeting client preferences.
3. Administrative Support: Provide general administrative support to the team, including data entry, document preparation, and organization of files and records.
4. Client Communication: Maintain regular communication with clients throughout the booking process, confirming details, addressing concerns, and providing updates as needed.
5. Follow-up: Conduct post-booking follow-up with clients to ensure satisfaction, gather feedback, and address any additional needs or requests.
6. Calendar Management: Assist with scheduling appointments, meetings, and travel arrangements for team members and clients, ensuring efficient use of time and resources.
7. Documentation: Prepare and organize travel documents, including itineraries, tickets, and confirmations, ensuring all necessary information is provided to clients.
8. Problem Resolution: Proactively identify and resolve any issues or challenges related to bookings, payments, or travel arrangements, ensuring a positive experience for clients.

Qualifications:

1. High school diploma or equivalent; additional education or training in office administration, customer service, or travel and tourism is preferred.
2. Proven experience in customer service, administrative support, or related roles, with a strong focus on delivering exceptional service to clients.
3. Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
4. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
5. Proficiency in using office software and communication tools, including Microsoft Office Suite, email, and chat platforms.
6. Ability to work independently and remotely, while also collaborating effectively with team members and clients.
7. Adaptability and flexibility to handle changing priorities and accommodate client needs in a dynamic work environment.
8. Customer service orientation and a genuine passion for helping clients create memorable travel experiences.

Benefits:

1. Competitive pay commensurate with experience.
2. Flexible work hours and the ability to work remotely from any location.
3. Opportunities for professional development and advancement within the company.
4. Positive and collaborative work environment within a passionate team of travel enthusiasts.

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