Administrative Associate

We’re Hiring! Join a Team That Values Growth, Balance, and Making a Difference.

About Us:

We are the nation's largest provider of specialty return-to-work services and transitional employment programs. ReEmployAbility's Mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers' compensation costs but also make a meaningful difference in the lives of injured workers.

What We’re Looking For:
We’re searching for motivated individuals who thrive in a team environment and are driven to succeed.

You’re a great fit if you excel at:

• Setting goals, tracking progress, and taking initiative to improve performance
• Collaborating effectively and building strong relationships
• Thinking creatively to solve problems and generate innovative solutions

What We Offer:
At ReEmployAbility, we believe in supporting both your personal and professional growth. Here’s what you can expect:

• Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work
• Work-Life Balance: Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
• Generous Paid Time Off: Including PTO to recharge and refresh
• Volunteer Time Off: Give back with 16 hours of paid volunteer time per year
• 401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions
• Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more
• In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!

Ready to Make a Real Impact?
Join us and be part of a team that values passion, perseverance, and outstanding service. Apply today!

FLSA Status: Hourly (non-Exempt), Full-time

Supervisor: Team Lead

Supervises: None

Summary/Objective

This position involves receiving, reviewing, and processing referrals from clients for new program participants. The position also requires preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates.

Essential Functions

• Prepare and send initial correspondence to participants regarding their participation in the Transition2Work program.
• Provide exceptional customer service when answering the Main telephone line for the company.
• Learn and understand the process of the Transition2Work program in order to effectively navigate the appropriate routing of the call or issue.
• Partner across the Service Department to send out correspondence in a timely manner.
• Send all correspondence in compliance with client directions and jurisdictional requirements.
• Confirm all jurisdictional and account instructions are followed.
• When needed, draft and send detailed communication regarding assignments to keep clients informed of the status of their employees.
• Other duties as assigned.

• Strong written and verbal communication.
• Must have attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual
• Flexible and adaptable to change
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• Build and maintain professional relationships.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Successfully pass background check

Required Education and Experience

• 1 or more years of customer service experience
• Associates Degree or Bachelor’s Degree in Business, Communications, or related field; or relevant experience in lieu of education
• Bilingual Spanish/English; preferred

Other

Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Anyone who is capable of something can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.