Administrative Associate II

Description

Are you a detail-oriented individual who thrives in a stable and supportive work environment?

Explore an opportunity with us where your achievements are celebrated, and your professional growth is fostered in a steadfast and stable setting. Are you ready to embark on a rewarding career journey?

What is Houchens Insurance Group?

We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:

1. Clients

2. Co-owners

3. Communities

By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

What you will receive…

• Opportunity to collaborate within a production team model to ensure efficient operations and optimal output.
• Variable compensation with stability and unlimited growth based on your performance.
• Long-term career with substantial development and advancement opportunities.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.  
• Comprehensive medical, dental, and vision plans and many more supplemental benefits.
• Work-life balance
• Plus, much more!

To learn more about Houchens Insurance Group, visit us on LinkedIn.

30% Assistant 

Assists Company Executives 

• Managing supervisor’s calendar and independently schedules appointments. 
• Screening incoming calls and correspondence and responding independently when possible. 
• Arranging meetings or conferences by arranging for facilities, issuing information or invitations, coordinating speakers, and controlling the event budget. 
• Directing the preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings. 
• Taking and transcribing dictation and composing and preparing confidential correspondence, reports, and other documents. Creating and maintaining database and spreadsheet files. 
• Arranging travel plans and itineraries and compiling documents for travel-related meetings. 

 20% Carrier/Broker Contracts 

• Completing Carrier/Broker profiles for new appointments. 
• Updating information for current Carriers/Brokers on annual basis.
• Following up on new contracts Keeping contract files up to date.
• Sending new Carrier/Broker information to Accounting/IT/Quality Control Corresponding with Carriers/Brokers when changes are necessary for agency structure.

 20% Carrier Website Log Ins 

• Assists Agents with Carrier Log Ins.
• Completing registration through each Carrier site that the agent will need access for.
• Providing password resets as needed.
• Deactivating all log-ins for agents no longer affiliated with HIG.

 10% Licensing 

 Oversees the licensing program and provides help when an assistant is in need. 

• Communicating with Rhoad regarding new and departed employees. 
• Inputting all new Agency/Agent licensing information in Creative Compliance. 
• Inputting address/name changes that need to be filed. Sending all licenses for Agency/Agent for state appointments.
• Answering questions from various State Insurance Departments. 
• Registering new employees for pre-licensing school. 
• Submitting applications and background checks for those getting licensed. 

10% Clerical Team Leadership 

Manages team performance, monitors workload distribution, ensures team adheres to all system procedures and company guidelines, responsible for quality of work within team. 

• Providing leadership, guidance, and training to staff. 
• Interviewing and hiring superior applicants to fulfill departmental vacancies.
• Performing employee performance reviews. 
• Addressing performance issues and applying appropriate disciplinary action leading up to termination. 
• Maintaining adequate staffing and monitoring workload distribution. 
• Leading department staff meetings, as needed. 
• Monitoring workflow activity of department regularly. 
• Maintaining and monitoring attendance records for staff. 

10% Determination 

Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program. 

Supervisory Responsibilities

Directly supervises approximately 1-5 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education and/or Experience

Associate degree or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience. 

Certifications

Must be a Notary Public or have the ability to acquire such within 30 days of employment.