Administrative Coordinator - Black Canyon Rafting

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

Daily Operations & Scheduling

• Coordinate daily tour schedules, staffing assignments, F & B orders and vehicle/raft readiness
• Ensure guides, drivers, and support staff are briefed on timelines, locations, and responsibilities
• Monitor tour flow throughout the day and adjust plans as needed due to weather, staffing, or operational changes

Transportation & Equipment Logistics

• Coordinate shuttle routes, vehicle staging, and driver assignments
• Track raft inventory, safety equipment, lunches, water, and guest gear
• Ensure all equipment is staged, maintained, and accounted for before and after tours

Communication & Coordination

• Act as the primary point of contact between guides, drivers, guest services, and management
• Communicate real-time updates clearly and professionally via radio, phone, or in person
• Support guest services with operational updates that affect guests (delays, changes, special needs)

Safety & Compliance Support

• Verify that safety checks, headcounts, and required documentation are completed
• Support compliance with National Park Service requirements and company SOPs
• Report incidents, maintenance issues, or safety concerns promptly to management

Problem Solving & Support

• Anticipate logistical challenges and proactively solve problems before they impact guests
• Step in to assist with launches, landings, guest loading, or equipment movement as needed
• Support special events, charters, and seasonal operational changes

MARGINAL JOB FUNCTIONS:

• Process daily operational reporting
• Assist Tour Operations Manager with monthly schedule forecast
• Light Bookkeeping
• All other duties as assigned

SKILL AND KNOWLEDGE STANDARDS

• Strong organizational and time-management skills
• Ability to remain calm and effective in a fast-paced, outdoor environment
• Excellent communication and interpersonal skills
• Comfort working early mornings, weekends, holidays, and variable schedules
• Ability to lift and move equipment (up to ~50 lbs) and work outdoors in desert conditions

Preferred (but not required):

• Experience in outdoor recreation, tours, transportation, or logistics
• Knowledge of rafting operations, river safety, or National Park Service environments
• CDL, boating experience, or cross-training interest (driver/raft pilot)

The Logistics Coordinator should be proficient in:

• Computer skills
• Communication skills
• Sales techniques
• Microsoft Office
• Phone skills
• Interpersonal Skills
• Critical Thinking
• Troubleshooting