F

Administrative Float

salary Salary :

$18.78 - 21.13 hourly

Job Description - Administrative Float

Description
Division/Department: Human Services – Revenue Cycle – On Site
Location: Min No Aya Win Human Services Center and Center for American Indian Resources – As designated
Reports To: Patient Access Supervisor
Probationary Period: 90 days – Full time; 120 days – Part time
FLSA Status: Non-Exempt (hourly)
Classification: Non-Child Related NA
Driver’s License: Level 1 – Driver’s License Required
Rate of Pay:   $18.78 to $21.13


Responsibilities


  • Answer telephone, route calls, take messages as necessary.

  • Receive patients in a positive and polite manner to foster positive customer relations.

  • Assist in various departments to register patients, validate insurance, assist with scheduling or intake review.

  • Assist with scanning and filing of documentation into systems.

  • Help patients understand administrative requirements in a clear and polite manner.

  • Play a supportive role to Patient Advocates and Patient Financial Programs Assistants and other division staff when patients need additional assistance.

  • Follows all procedures according to the policies procedures and forms in our procedure manual.

  • Collects appropriate forms, insurance cards and updates patient demographics, insurance, and eligibility documents in the EHR while safeguarding protected health information.

  • Perform patient access duties as requested by the supervisor or Administration.

  • Sort and stamp mail.

  • Travels to multiple work locations throughout the workday as requested by the supervisor.

  • Use public address system to validate addresses.

  • Monitor waiting room for client/guest behavior.

  • Manages the cash register daily functions according to policy.

  • Clear reception area of unnecessary traffic.

  • Appropriate work attire is required.

  • Must attend all mandatory department trainings.

  • Ensures confidentiality of financial records and all records for employees and/or clients.

  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.

  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.

  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.

  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.

  • Maintains a clean and organized work area.

  • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.




Qualifications


  • Valid Driver’s license issued in the US is required.

  • High school diploma or GED is required.

  • Knowledge of computer applications to include word processing, databases and or data entry, spreadsheets, and Microsoft Outlook is required.

  • Ability to travel between various worksites using reliable transportation, with flexibility to meet scheduling and operational needs is required.

  • Office experience and telephone experience and knowledge of office machines are preferred.

  • Knowledge of Native American communities, culture, customs, and beliefs is preferred.

  • Experience working with Native Americans clients, communities and is able to demonstrate cultural sensitivity is preferred.

  • Appropriate work attire is required.

  • Ability to communicate effectively orally and in writing is required.

  • Ability to work independently and establish priorities is required

  • Attention to detail and accuracy is required.

  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.

  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.

  • Subject to pre-employment and annual background checks.

  • Travel is required.




     PHYSICAL REQUIREMENTS:







  • Normal physical requirements




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