Administrative Office Assistant/HVAC Dispatcher

Position Overview

We’re seeking a skilled HVAC Dispatcher with excellent customer service skills and a strong background in CRM systems and HVAC automation. The ideal candidate will be highly organized, reliable, and capable of multitasking in a fast-paced environment. This position plays a vital role in managing daily operations, scheduling, and serving as the communication hub between technicians, clients, vendors, and the HR team.

Key Responsibilities

• Dispatch HVAC technicians to residential and commercial job sites

• Maintain technician schedules and daily work logs

• Handle incoming service calls with professionalism and urgency

• Coordinate with vendors for parts, equipment, and deliveries

• Collaborate closely with the Human Resources team on scheduling, onboarding, and compliance matters

• Update and maintain customer records and work orders in the CRM

• Ensure consistent, clear communication between field and office

• Assist with government contracting documentation and compliance (preferred)

Qualifications

• Minimum 3 years’ experience in a dispatch or customer-facing role

• Experience with CRM platforms and HVAC automation systems required

• Strong interpersonal and customer service skills

• Excellent verbal and written communication

• Highly organized with great attention to detail

• Ability to manage multiple tasks and prioritize effectively

• Prior experience with government contracts is a plus

Job posted for the employer by: Workforce Connections, Arkansas Department of Commerce.