Administrative Operations Specialist

About the Role

Greater Maryland Pain Management is seeking an Administrative Operations Specialist to join our growing team. This is a key support role working directly with the COO and CEO to ensure the smooth, efficient, and compliant operation of our medical practice.

This position is ideal for someone who has worked in a medical office or healthcare administration setting, understands how a practice runs, and wants to take on more analytical and project-based responsibilities — not just clerical tasks.

You will assist with auditing processes, improving systems, tracking performance, and coordinating initiatives across multiple locations.

What You’ll Do

• Perform operational audits to ensure accuracy and efficiency in scheduling, billing, and documentation.


• Support leadership with reports, data tracking, and performance summaries.


• Assist with special projects and administrative initiatives driven by the COO and CEO.


• Help identify opportunities to improve workflows and patient service processes.


• Coordinate and follow up with department leads (billing, front desk, marketing, etc.) to ensure tasks are completed.


• Create and update checklists, forms, and standard operating procedures (SOPs) to improve consistency.


• Maintain confidentiality and professionalism in handling sensitive business and patient information.

What We’re Looking For

• 3+ years of experience in a medical practice, healthcare operations, or healthcare administration role.


• Understanding of medical office workflows, terminology, and compliance.


• Strong organizational skills and high attention to detail.


• Excellent written and verbal communication skills.


• Proficiency with Microsoft Excel, Word, and reporting tools.


• Ability to think critically, solve problems, and manage multiple priorities.


• Bachelor’s degree in Business, Healthcare Administration, or related field preferred.

Why Join Us

• Competitive compensation based on experience


• Health, dental, and vision insurance available


• Paid time off and holidays


• Retirement plan


• Opportunity to work closely with senior leadership and help shape operational excellence across multiple sites

Schedule

• Monday to Friday


• Full-time, onsite (some travel between Maryland offices may be required)

Job Type: Full-Time

Pay: Based on experience
Experience: Medical practice or healthcare administration: 3 years (Required)
Work Location: In person