Administrative Processing Manager

The Behavior Analyst Certification Board®, Inc. (BACB®) is a nonprofit 501(c)(3) corporation established in 1998 to provide professional credentialing services for practitioners of behavior analysis services. We are located in Littleton, CO with beautiful views of the adjacent Rocky mountains. Take a moment to peruse our employment page to learn about what we do and watch a brief video that describes our Welcoming Workplace!

At the BACB we strive to provide an inclusive and rewarding culture. We provide a work environment that focuses on positive reinforcement with a continual feedback loop to help staff achieve success. A healthy work-life balance is critical and the BACB provides exceptional benefits that promote self-care and wellness. All full-time staff enjoy:

• Medical, vision, and dental monthly insurance premiums paid 100% by the BACB for the employee and all eligible dependents. Employees don't pay any benefit premiums!
• Short-and-long term disability benefits for the employee paid 100% by the BACB.
• The BACB provides every full-time employee a $50,000 life insurance and AD&D policy at no cost to the employee.
• Annual $500 FSA contribution by the BACB.
• Employer funded 401(k) contributions up to a 4% employer match and discretionary contributions for eligible staff.
• 18 days of Paid Time Off accrued in the first year of employment.
• 12 paid holidays.
• Tuition reimbursement available.
• Student loan paydown plan available.
• Reimbursement for relevant professional development events.
• Free solar-powered electric car charging on-site.
• Onsite fitness facility at no cost.
• Work from home Wednesdays.

Compensation: The BACB uses compensation data for the metro Denver labor market to ensure our positions provide a competitive wage based on the education and experience requirements.

The annual salary for this position is: $80,000.

The successful candidate meets the required education and experience but also enjoys:

• Working in the office
• Participating in collaborative discussions with team members
• Learning and professional development

Position Summary:  This position is responsible for the management of the Administrative Processing Department, ensuring the services provided by the Certification Services department are accurate, compliant, of the highest quality, and meet BACB guidelines. This position is responsible for managing staff performance in accordance with the department guidelines and standards. This includes assigning tasks, monitoring volume of work for each team member, providing feedback, training, and data analysis. This position requires an in-depth knowledge of the application requirements, changes to requirements, and the BACB’s application processing procedures.

To be considered, all applicants must complete ALL fields on the application, screening questions where required, attach a cover letter, and resume. Incomplete applications will not be considered.

This position will remain open until filled.

• Manages all aspects of the compliance functions and team members. 
• Reviews and processes appeals in accordance with the BACB’s guidelines.
• Performs and reviews quality assurance checks for Certification Services.
• Works with leadership to ensure consistent and efficient processes and communication.
• Facilitates team meetings.
• Identifies and provides ongoing training and professional development to team members.
• Develop and oversee systems.
• Design, manage, and analyze data and reports including team performance metrics for continuous improvement.
• Ensure appeals processes comply with accreditation requirements and legal requirements.
• Sets compliance review goals based on production volume, trends, and business needs.
• Conduct Appeals Committee meetings with oversight from the Director of Certification Services.
• Responsible for conducting performance evaluations, providing timely feedback to team members regarding performance.
• Other duties as assigned.

Competencies

• Leadership skills
• Problem-solving and initiative
• Ability to create a positive work culture
• Strong interpersonal skills
• Adaptability with a positive attitude
• Results driven with strong time management skills
• Collaboration with a team spirit
• Excellent verbal and written skills
• Detail-oriented
• Ability to maintain confidentiality on sensitive information
• Dependable and reliable
• Objectivity and neutrality 

Experience and Education: Bachelor’s degree or equivalent experience. Minimum of 3 years of direct staff management. Knowledge of Microsoft Office, (Outlook, Excel, and Word) and Adobe software. A knowledge of Customer Relationship Management systems is strongly preferred. Ability to research and troubleshoot novel problems. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret graphs. 

Employment Authorization: Candidates must have the ability to work unrestricted in the U.S. The BACB does not offer visa sponsorship of any kind. Successful completion of a background check is required after the offer of employment. The BACB uses the E-Verify system during the hiring process to confirm employment eligibility to work in the United States.

Supervisor Role: Yes

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and video conferencing.

Physical Demands: While performing the duties of this job, the employee is regularly required to listen and speak. This is largely a sedentary role; however, the ability to lift and carry a laptop, lift files, open filing cabinets, frequently type, bend and reach as necessary is essential to the position.

Position Type and Expected Hours of Work: This is a regular full-time IN OFFICE position. Days and hours of work are Monday through Friday, typically 8:00 a.m. to 5 p.m. Occasional evenings, holidays, and weekend work may be required based on operations.

Campus Wellness: The BACB is a tobacco and vape free campus. Consumption of tobacco products or vaping of any kind is prohibited.

Travel: Minimal travel is expected for this position.

Other Duties: Please note this job advertisement contains the essential functions of the job and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.

BACB provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.