Administrative Regional Manager

Position Summary

The Regional Management Team serves as the joint leadership group responsible for operational and clinical oversight of multiple Women’s Imaging Specialists (WIS) facilities within a defined region. Each team consists of an Administrative Regional Manager and a Clinical Regional Manager who work collaboratively to ensure seamless operations, consistent communication, regulatory compliance, and excellence in patient care.

This dual-leadership model is designed to bridge the gap between front-office administration and clinical services—fostering strong communication, shared accountability, and a unified culture across both the clinical and non-clinical teams.

Essential Duties and Responsibilities

Joint Responsibilities (Administrative + Clinical)

• Provide leadership, guidance, and oversight for all assigned regional facilities, ensuring operational and clinical goals are achieved.
• Promote clear communication and collaboration between administrative, technologist, and leadership teams.
• Schedule and facilitate regular meetings between clinical and administrative staff to evaluate goal alignment and to provide operational feedback.
• Conduct weekly site visits and monthly performance reviews to monitor workflow efficiency, patient experience, and compliance.
• Participate in weekly and monthly regional operations meetings with the Vice President of Operations.
• Implement and reinforce WIS standard operating procedures, workflow protocols, and quality standards across all assigned locations.
• Identify process improvement opportunities and execute corrective action plans.
• Resolve site-level issues involving scheduling, staff communication, or workflow disruptions.
• Partner with HR and Compliance for training, onboarding, and performance management of regional staff.
• Maintain and report on key regional performance metrics (volume, productivity, compliance, and patient satisfaction).

Administrative Regional Manager Focus

• Manage daily administrative operations at assigned sites, including front-office workflow, scheduling, and patient experience.
• Monitor adherence to scheduling protocols and ensure cross-referencing between master schedules and imaging system schedules (e.g., Infinitt).
• Oversee daily reporting: no-show rates, incomplete orders, prior authorizations, and screening backlog.
• Audit charge capture, copay collection, and referral accuracy; coordinate with billing and revenue cycle teams.
• Supervise and train front-office and administrative staff; conduct coaching and performance evaluations.
• Maintain data tracking dashboards for each site, including daily, weekly, and month-to-date comparisons to goals.
• Oversee office inventory, vendor relations, and supply management.
• Serve as liaison for administrative operations during site inspections, compliance reviews, and audits.
• Coordinate with Clinical Regional Manager to align clinical and administrative scheduling for efficiency and patient satisfaction.

Data & Strategic Oversight

• Compile weekly regional dashboards summarizing:

o Exam volume (current week, month-to-date, year-over-year)

o No-show and incomplete tracking

o Screening follow-up rates and forecasted volume

o % to goal per site

• Develop regional recommendations to improve workflow, reduce delays, and increase capacity utilization.
• Provide feedback to the VP of Operations regarding site needs, staffing, and capital improvements.

Qualifications

• Minimum 3 years of management experience in a healthcare or imaging environment.
• Demonstrated ability to lead multidisciplinary teams across multiple locations.
• Strong organizational, leadership, and communication skills.
• Experience with healthcare scheduling, EMR, and PACS systems (Infinitt experience preferred).
• Proficient in Microsoft Office Suite and data analysis tools.
• Ability to travel between assigned locations routinely.

Performance Metrics

• Achievement of site and regional growth targets.
• Compliance with WIS clinical and administrative standards.
• Employee retention and satisfaction scores.
• Quality audit outcomes and corrective action implementation.
• Timely and accurate submission of weekly reports and data summaries.
• Collaboration and communication effectiveness within the team and across departments.