Administrative Specialist

Location: Dallas, TX (On-site)

About Eagle Metal
Eagle Metal is a leading manufacturer of connector plates and provider of truss and panel design software nationwide. We’re proud to be a growing company rooted in two core values: a Warrior’s Spirit — to work hard, innovate, and persevere — and a Servant’s Heart — to treat others with respect and always give that extra effort to help customers succeed.

We’re currently seeking a detail-oriented and trustworthy Administrative Specialist to support our our administrative work in our Dallas office. This role is ideal for someone who is organized, can multi-task. Some some experience/background with software support/customer support or ticketing system assistance is a plus.

Key Responsibilities

· Answer phones and direct phone traffic

· Assist with software support ticket management and flow

· Coordinate with support department on serving in an administrative function for various projects, including vendor management and scheduling and some reporting

· Opportunity to learn and assist with support calls

· Assist with customer communication and feedback for softrware support

· Receive and process vendor invoices

· Keep track of and order office supplies and consumables

· Assist in performing office administration duties

· Assist in other data collection and reporting, as assigned

· Complete other administrative tasks, as assigned

· Assist in planning and running company events

· Assist assigned department with administrative duties, that may include mailing, compliance, scheduling or other assigned tasks.

· Direct assignments of recurring reporting, such as receivables, collections, POs, etc.

· Performs other related duties as assigned

Why Join Eagle Metal?

Eagle Metal offers more than a job—it provides an opportunity to contribute to a growing organization built on integrity, craftsmanship, and service. The team is collaborative, mission-driven, and focused on solving real-world challenges in the structural component industry. This role plays a key part in supporting executive leadership and the company’s ongoing momentum.

Job Requirements

• High school diploma or equivalent
• Minimum of five years’ experience in administrative or support roles
• Demonstrated proficiency in Microsoft Office Suite; ability to learn proprietary systems (EMS)
• Tech savvy
• Excellent written and verbal communication
• Strong organizational skills and attention to detail
• Proven ability to manage sensitive and confidential information with discretion
• Dependability, flexibility, and professionalism in high-trust, high-responsibility settings
• Embodiment of a Warrior’s Spirit and a Servant’s Heart in daily work