Administrative Specialist

Are you organized and can land planes with the skill of an air traffic controller?

• Use our CRM (Customer Relationship Management) and VOIP phone system to initiate contact with potential customers, (leads provided) qualify and schedule appointments for Sales Consultants
  
• Be well spoken and possess strong writing skills
  
• Answer inbound calls in a timely, friendly and knowledgeable manner
  
• Evaluate and handle calls that come in from customers/potential customers 
  
• Route calls to other team members
  when needed 
  
• Make relevant notes from customer interactions
  
• Boost customer satisfaction by offering an
  excellent experience over the phone
  
• Other duties as assigned
  

Requirements

• Must be outgoing and have strong organizational and communication skills 
  
• Technologically proficient and comfortable using email, texting and web; MS Office (Word, Excel), and/or Google Docs
  
• Experience with CRM (Customer Relationship Management) is a plus
  
• Proficient using online technology (computers, CRM, phone systems, accessing web sites, etc.)
  
• Ability to think on your feet, prioritize and handle customer inquiries via telephone, text, messaging, etc. 
  
• Customer service experience is a plus
  
• Ability to understand and learn processes quickly
  

Benefits

• Company laptop, work number, and email address provided
  
• Coverage 8am -6pm (Job Share/Part Time Possibilities)
  
• Advancement opportunities
  
• Equal Opportunity Employer