Administrative Specialist - Child Support

Job Posting End Date:

Worker Sub-Type:

Scheduled Weekly Hours:

Position Summary:

The full-time administrative specialist primarily works with customers in a Child Support call center and walk-in environment as a member of the administrative unit in the Marathon County Social Services Department. This individual will work in a team environment providing a variety of administrative support duties to enhance the services provided by Social Services primarily supporting the Child Support unit. The position requires a dependable, flexible, well organized, detail-oriented individual with excellent oral and written communications skills, solid interpersonal skills, customer service focused, team oriented, and strong computer skills.

Examples of Work Performed:

The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides support services for Child Support staff using Microsoft Office programs (Word, Excel, PowerPoint, Publisher) and internal/external software applications such as KIDS, CARES, eWiSACWIS, etc.
• Provides public information and customer services supporting a wide variety of program staff/services including working in a Call Center environment answering calls and assisting walk-ins.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, developing possible solutions, and ensuring that clients feel supported and valued.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge pertaining to organization and position.
• Performs a wide variety of administrative work including, but not limited to, imaging, scanning, copying (using multi-function devices), collating, mailing, distributing, and faxing various documents.
• Performs data entry which could include using spreadsheets or other database programs. Compiles data as needed.
• Operates a computer to produce general or statistical reports, correspondence, documents, and other typed materials.
• Maintains a filing system and sorts items into accessible computerized or paper files; retrieves files for staff, courts, public, etc.
• Maintains a court scheduling system.
• Assists other administrative staff in completing special projects.
• Performs related work as required.

Knowledge, Skills, and Abilities:

• Active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.

• Knowledge of general office procedures and standard recordkeeping procedures.

• Knowledge of correct grammar and spelling.

• Skill in completing basic arithmetical computations and keeping a variety of records.

• Skill in various computer applications. Ability to quickly learn new software applications. Basic knowledge of computer functions and operations.

• Ability to learn multiple step clerical procedures.

• Ability to work rapidly with records and documents free of error.

• Ability to follow established procedures in an orderly and logical manner and stick to prescribed routines without frequent supervision or specific assignment.

• Ability to multi-task, set priorities, and manage time effectively.

• Ability to understand and follow written and oral instructions.

• Ability to establish and maintain effective working relationships with other employees and the public.

As an employee of the Department of Social Services and Marathon County, you will play a crucial role in managing and safeguarding confidential and sensitive information. This position requires a high level of impartiality, integrity, neutrality, and confidentiality.

Qualifications:

High school graduation or equivalent. One-year general office or administrative support experience required. A vocational diploma or associate's degree in a directly related field may substitute for the experience. Proficiency in Microsoft Word and Excel required. Call center experience preferred.

Selection Procedure:

The selection of the successful candidate may consist of assessment of education, background, driving record check, criminal record check, oral interview, review of references, written background inventory and/or other job-related selection procedures. 

Compensation: $21.07 per hour + Marathon County benefits

Physical Requirements:

Low Physical Requirements - Job involves minimal physical exertion or movement. This job typically requires prolonged sitting, limited walking, or minor lifting.

All physical requirements are described with the intent to comply with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of their job.

Equal Opportunity Employer:

Marathon County is an Equal Opportunity Employer committed to diversity. All qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information or protected veteran status.

Special Accommodations:

Marathon County will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Employee Resources Department office or phone (715) 261-1451 to request special accommodations prior to the application deadline.

Notice to Applicants:

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations, and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information.  If you choose not to have this information become a public record, you must make such a request in writing to the Employee Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law