Administrative Support

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are seeking a qualified Front Desk Administrative Assistant to support the Military & Family Readiness Center (M&FRC) at Minot Air Force Base, North Dakota. This is a full-time position providing front desk reception services, administrative support, and Transition Assistance Program (TAP) data entry services in support of military families and service members. 

POSITION DETAILS 

• Position: Front Desk Administrative Assistant
• Work Schedule: Monday through Friday, 7:30 AM to 4:30 PM (40 hours per week) 
• Location: Military & Family Readiness Center, Minot AFB, North Dakota 
• Start Date: Immediate (must be available within 7 days of offer acceptance) 
• Security Clearance: Background check required 

KEY RESPONSIBILITIES 

Front Desk & Customer Service 

• Greet and assist visitors to the Military & Family Readiness Center 
• Screen incoming calls and direct inquiries to appropriate staff members 
• Provide information on M&FRC programs and services to military families and service members 
• Ensure customers complete required Statement of Understanding forms 
• Maintain appointment calendars and scheduling systems 
• Deliver exceptional customer service in a professional military environment 

Database Management & Data Entry 

• Perform Transition Assistance Program (TAP) data entry into TAP ACCESS database system 
• Maintain individual customer records in AFFIRST (Air Force Family Integrated Results and statistical Tracking) system 
• Create, edit, and manage documents, reports, and spreadsheets 
• Perform basic macro creation and troubleshooting in Microsoft Access and Excel 

Records Management 

• Serve as Primary Record Custodian for M&FRC 
• Manage all records in accordance with AFI 33-322 and Air Force Records Disposition Schedule 
• Maintain compliance with Freedom of Information Act (FOIA) and Privacy Act requirements 
• Maintain paper and electronic records according to Air Force standards 

Administrative Support 

• Process incoming and outgoing mail and correspondence 
• Prepare letters, memoranda, and other official correspondence 
• Maintain filing systems and document control procedures 
• Perform general office administrative duties as assigned 

REQUIRED QUALIFICATIONS 

Education & Experience 

• High school diploma or GED required 
• Minimum 2 years of administrative support or front desk reception experience 
• Experience working in a federal, military, or government contracting environment preferred 
• Knowledge of or experience with Air Force terminology strongly preferred 

Technical Skills 

• Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) 
• Demonstrated ability to learn and navigate database systems quickly 
• Strong typing skills and data entry accuracy 
• Ability to create basic macros and troubleshoot software issues 
• Comfortable learning new Air Force-specific systems (AFFIRST and TAP ACCESS) 

Professional Skills 

• Excellent customer service and interpersonal communication skills 
• Strong organizational skills and attention to detail 
• Ability to manage multiple priorities simultaneously 
• Professional demeanor and appearance 
• Reliability and strong work ethic 
• Ability to work independently with minimal supervision 

Security & Compliance Requirements 

• Must be able to meet security criteria to gain base access
• Willing to complete required security training within mandated timelines
• U.S. citizenship or permanent resident status required 

Physical Requirements 

• Ability to sit for extended periods while performing computer work 
• Ability to answer phones and greet visitors throughout the workday 
• Maintain professional appearance and good personal hygiene 

PREFERRED QUALIFICATIONS 

• Prior experience working on military installations 
• Familiarity with Air Force Instructions (AFIs) and military protocols 
• Experience with federal records management systems 
• Previous work with transition assistance programs or military family support services 
• Experience with database management and customer relationship management systems 

COMPENSATION & BENEFITS 

Resolution Think offers competitive compensation commensurate with experience and a comprehensive benefits package including: 

• Health, dental, and vision insurance 
• 401(k) retirement plan 
• Paid time off and federal holidays 
• Professional development opportunities 
• Supportive work environment 

SPECIAL NOTES 

• This position is contingent upon contract award 
• Selected candidate must be able to start within 14 days of offer acceptance 
• Work is not required during base closures (primarily winter weather events) 
• Position requires on-site presence at Minot Air Force Base; remote work is not available 

Resolution Think LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.