Administrative Support Coordinator, Dementia Program (Remote in MN, WI or FL)

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:
As an Administrative Support Coordinator for the Dementia Program you will assist in delivering the 9 core elements outlined in the CMMI GUIDE Model of care delivery. You will build strong, collaborative relationships with internal teams as well as external partners to ensure patients and caregivers receive appropriate and high quality care. Directly supporting GUIDE Care Navigators with scheduling assessments, obtaining consent for services, providing resources and support to patients and caregivers, and coordination of care are foundational to the position. The position allows for great work-life balance being fully remote. 

Schedule: Full time position, day shift hours, no evenings, weekends or holidays. Hours are 8am to 5pm Monday thru Thursday & 8am to 3pm on Fridays.  

Location: This remote role must be located in one of the Bluestone Markets (Minnesota, Wisconsin or Florida). 

• Administratively support Dementia Care Navigators
  • Data entry into care management patient registries
  • Scanning, uploading and management of documents in EMR (Electronic Medical Record) System
  • Prep assessments and other documents/forms
  • Outreach and scheduling visits for eligible GUIDE patients and/or their caregivers
  • Ongoing telephonic contact with patient and caregivers, community partners
  • Coordinate collaboration with other team members, primary care providers, HIM, CA, etc 
  • Participation in Care Management meetings
  • Prepare GUIDE documents for the billing/coding department
  • Ensure documents are completed and submitted timely to Data Custodian
• Helping connect patients and caregivers with resources and services
• Completing required documentation
• Collaborating with primary care teams to ensure high quality team-based care
• Use utilization management tools to facilitate Care Navigator involvement in transitional care activities
• Collaborate with hospitals, rehabs, and SNFs to manage patient’s inpatient stay and desired discharge plan
• Work to increase coordination of care for a vastly complex geriatric population
• Be proficient in community resources 
• Operates office equipment such as computers, phones, and printers to communicate and update electronic medical records and other databases as appropriate
• Communicates and collaborates with multiple departments and other Administrative Associates
• Ensures electronic medical records are accurately updated
• Provides backup support to team members as needed
• Works independently and within a team setting