Administrative Support, Service Department

Description

 Who We Are:

Modula is the leading US manufacturer of vertical lift machines (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Franklin, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce. 

Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time. 

• Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging.
• Pursuit of Excellence- Continuous improvement, committed, attention to detail.
• Accountability- Lead by example, follow through, integrity, create trust with team & customers.
• Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
• Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity.

Basic Functions and Scope of Job: 

The purpose of the Administrative Support position is to provide administrative support to the Service department including Aftersales and  Training.

Key Responsibilities and Accountabilities- Primary

• Prepare quotations for spare parts, training, preventive & corrective maintenance
• Process Spare Parts and Service requests’ PO in SAP
• Handle Warranty orders requested by the Service Dept
• Prepare Free Supply when needed in SAP
• Follow up on Spare Parts stock/availability with The Planning Dept. or Engineering 
• Support the Remote call center customer management 
• Respond to customers’ requests for information, service, and  parts identification
• Link Sales Orders and if apply, create activities in CRM (Customer relationship management)
• Support the invoicing process by sending POs, quotes, and sales order confirmation to Finance 
• Ensure the RMA (return of material) and Quote log is up to date 
• Maintain a proper and positive communication with customers
• Keep an open communication with the Logistic Dept to ensure orders are being shipped on time
• Work closely with the Part Specialist to identify parts/kits requested by a customer
• Performs other duties as needed/assigned

Requirements

Qualifications and Skills (updated 2/14/2025):

This role is pivotal in supporting customer service efforts. The individual in this position must have integrity, resourcefulness, and professionalism in working with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical/electrical aptitude.

• Bachelor's degree in business or a related field preferred.
• Minimum of 1 year of experience in parts administration with a strong focus on preparing and managing parts quotations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP systems (e.g. SAP).
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Customer service-oriented mindset with problem-solving ability
• Adaptable to changes in the work environment, managing competing demands, dealing with frequent change, delays or unexpected events.

Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company.  Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting.  The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.