Administrative Support Specialist

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Administrative Support Specialist to perform a variety of administrative and staff support duties for the Special Resolution Department. This position will be full-time and onsite.

What You’ll Do

• Collect and analyze data

• Make outbound calls to follow up on customer issues as well as information gathering

• Receive and route internal and external telephone calls and emails, the answers to which may involve the interpretation of policies and procedures

• Conduct thorough research and analysis on Toll Enforcement Invoice disputes and determine the best course of action to prevent further events

• Manage interoperability agency requests for information and resolutions. Document and report activities to management

• Assist and interact with customers in helping to resolve customer complaints and/or questions related to TOLL-BY-PLATE documents and other related enforcement activities

• Work with large volumes of data in an efficient and effective manner

• Perform other duties or special projects as required

What You'll Need

Required:

• Extensive knowledge of office and administrative procedures and practices

• Excellent verbal, written, communication, data entry, and PC skills

• Ability to maintain strict confidentiality

• Ability to establish and maintain effective working relationships with diverse groups and individuals

• Skilled in spreadsheet and word processing programs

• Ability to utilize problem-solving techniques

• Ability to work independently

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.