Administrative Support Specialist

Duties May Include:

• Perform Transition Assistance Program (TAP) data entry and maintain individual customer records using the Air Force Family Integrated Results and Statistical Tracking System (AFFIRST) and TAP ACCESS database systems.

• Provide front desk customer service, greet visitors, receive telephone calls, screen calls and visitors, and refer to appropriate staff or offices based on knowledge of M&FRC programs and operations.

• Serve as the primary Records Custodian for M&FRC, establishing, maintaining, purging, and disposing of office records and files in accordance with Air Force Instruction (AFI) 33-322, Records Management Program and Air Force Records Disposition Schedule.

• Use Microsoft Office, Access, and Excel to produce documents, create and maintain databases, prepare reports, and perform office automation functions including word processing, spreadsheet management, and graphics creation.

• Prepare, review, and edit a wide variety of recurring and nonrecurring correspondence, reports, and documents, ensuring correct grammar, spelling, punctuation, capitalization, and format.

• Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Screen mail and electronic messages, establish suspense dates using automated schedulers, and track compliance.

• Maintain M&FRC Outlook appointment calendar, schedule meetings, and coordinate activities.

• Ensure customers complete Statement of Understanding (SOU) forms and other required intake documentation.

• Provide information to potential patrons on types and availability of M&FRC programs and services, demonstrating appropriate public relations skills.

• Establish, update, and maintain office records including time and attendance records, requisition office supplies, update tracker and suspense files, and perform various clerical duties supporting organizational operations.

• Assist in developing training aids, provide hands-on training to office members, and perform troubleshooting of system and software problems.

• Transmit and receive documents electronically using networked computers and workstations.

Required Qualifications:

• Knowledge of Microsoft Office, Access, and Excel programs.

• Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.

• Knowledge of format, rules, procedures, and operations applicable to clerical assignments including correspondence preparation and review, telephone screening, file and records maintenance, mail processing, and general administrative work.

• Ability to locate, assemble, and compose information for routine reports, inquiries, and nontechnical correspondence.

• Ability to communicate effectively, both orally and in writing, using tact and courtesy.

• Ability to read and become thoroughly familiar with AFI-36-3009, M&FRC program desk guides, AFFIRST Training guides, and TAP ACCESS database systems.

• Ability to complete OPSEC Awareness Training (GS130.16 course) within 30 days of start date.

• Eligibility to obtain base vehicle passes and Personal Identity Verification (PIV) for Minot AFB access.

• Ability to pass background check for network access via TASS system.

• Ability to report to work within 14 days of contract award.

Desired Qualifications:

• Knowledge of and/or experience with Air Force terminology.

• Previous experience working in military office environments or supporting military customers.

• Experience with Air Force Family Integrated Results and Statistical Tracking System (AFFIRST).

• Experience with Transition Assistance Program (TAP) operations or similar military support programs.

• Previous experience serving as a Records Custodian or managing records per federal regulations.

• Familiarity with Air Force Instructions (AFIs), particularly AFI-36-3009, AFI 33-322, AFI 31-401, and AFI 31-101.

• Experience working at Minot Air Force Base or familiarity with installation operations.

At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes:

• Medical, Dental & Vision Coverage – Coverage for eligible employees and family through CareFirst and VSP.
• Paid Time Off – PTO granted in accordance with contract requirements.
• Paid Holidays – 11 federal holidays observed annually.
• Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included.
• 401(k) Retirement Plan – Competitive plan managed through Ameritas.
• Professional Training – Formal training provided as required, with additional learning opportunities based on role.