Administrative Support Specialist

Administrative Support Specialist

Child Focus

4633 Aicholtz Road, Cincinnati, OH 45244 (Clermont County)

Schedule: Part-time, Monday–Thursday, 4:00 PM–8:00 PM, with the possibility of Friday hours from 12:00 PM–4:00 PM

Pay: $15.50 per hour

About Child Focus

Child Focus is a nonprofit agency. Our mission is to join with communities in improving the quality of life for children, families and adults. 

Child Focus is a leader in early childhood and behavioral health, creating responsive and innovative programs in collaboration with individuals, families, community agencies, and institutions. Our early care and education, prevention, and treatment programs improve coping skills, provide support, promote school readiness and success, and encourage growth and self-sufficiency for children, families, and adults in our community. 

Our Administrative Support Specialist is an important part of the team that supports our Mental Health Therapist and Case Managers. Working in the front office is one of the most important roles in our agency, as this position helps ensure a welcoming and supportive experience for our clients and families. 

The ideal candidate will be warm, friendly, detail-oriented, and able to multitask while providing excellent customer service. 

Primary Responsibilities

• Track and maintain clinical paperwork.
• Request and release client information in compliance with HIPAA regulations.
• Answer and manage a multi-line telephone system.
• Enter data into an Electronic Health Record (EHR) system.
• Process staff documentation, including opening and closing client charts.
• Scan and organize paperwork.
• Run billing reports to verify Medicaid eligibility.
• Maintain an audit spreadsheet tracking admissions and terminations.
• Communicate with outside stakeholders.
• Provide friendly, professional, and supportive customer service to clients and families.

Comprehensive Benefits Package

• Employee Assistance Program
• 10 days of paid time off for first-year employees
• Extended illness benefits
• 403(b) retirement plan with a 6% employer match
• Federal Student Loan Forgiveness Program eligibility
• Tuition reimbursement
• Childcare with a 25% employee discount
• Employee wellness benefits

Why Join Child Focus?

Great Work-Life Balance! Employees are supported with flexible work schedules.

Growth and Advancement Opportunities Our leadership team is committed to promoting from within and developing the next generation of leaders.

Meaningful Work Experience personal and professional fulfillment while making a difference in the lives of children, families, and adults.

Employee Engagement Join a team of highly engaged employees who are passionate about the work they do.

Join Our Team!

Be part of an organization that makes a difference in our community!

Required Degree: HS Diploma/ GED

Experience Preferred: 1 year of medical office experience