Administrative Support Specialist - Outpatient

JOB   SUMMARY: The Administrative   Support Specialist II provides welcoming, professional, and direct front-office   support as needed in assigned location(s), as well as assisting office staff   with guidance on administrative functions, business requests, and resources.  May serve as a mentor to other front-office   staff, help to resolve lower-level issues, and refer matters to higher level   staff as appropriate.

ESSENTIAL   FUNCTIONS:

1. Serves as the first point of contact for clients, family members, and others, providing a welcoming and professional demeanor;
2. Attends to appropriate requests of clients using exceptional customer service and client care;
3. Answers multi-line phone system efficiently and professionally, transfers calls, and takes/delivers messages as needed;
4. Is responsible for referral management, including processing of incoming referrals from internal and external parties to gather appropriate information, complete data entry into EMR, make initial contact with the client for scheduling in a timely manner, and closing the loop with the referring party; Additionally manages the referral tracking system and coordinates referrals with   psychiatric care and/or other outside specialists;
5. Creates client files as needed, verifies accuracy and completeness of all client data, runs reports for clinical staff to complete files for billing for both the   file and EMR database;
6. Organizes and schedules client appoints for all of the team to ensure the schedule is fully booked without double-bookings occurring;
7. Is responsible for management of data entry of clinician case reports into EMR for admittance and discharge;
8. Provides other administrative support including collecting payments, verifying insurance pay sources, verifying demographic information, obtaining client consent forms and releases of information, maintaining client attendance reports, scanning client records into EHR system, preparing and proofing reports, notices, correspondence, overseeing and maintaining office filing   system and prescreening mail and faxes;
9. Manages procurement of program supplies/equipment on behalf of the programs, coordinating with approved BestCare vendors, Admin fiscal/operations staff;
10. Maintains supply inventory and orders supplies/tracks expenses;
11. Oversees fiscal coordination with Finance (mgmt. of petty cash, weekly deposits, and managing client payments); 
12. Trains new staff on Front Office processes/procedures, maintaining documentation on all process changes and improvements; 
13. Schedules and participates in team meetings for administrative purposes, to take notes and coordinate projects with the larger team;
14. Supports the office operating needs and changes with office space and serves as the point of contact for needs/questions of approved contracted vendors such as the landlord, cleaning company, and landscape company;
15. Manages the program team’s schedule, including organization of schedule template in EMR, Outlook and Teams platforms;
16. Organizes, manages, and communicates the schedule for community meetings and internal meetings in the conference room;
17. Provides complex, confidential, and specialized clerical and administrative activities in support of the program;
18. May be engaged with entering additional data for MOTs, EAP, Health App organizations, and Problem Gambling data into additional outside platforms;
19. Follows accounting and recordkeeping policies and practices in assigned program;
20. Creates, maintains, and enters information accurately into databases and EHR system;
21. Conducts   regular safety inspections and ensures all documentation logs are completed for safety equipment, PPE in stock, utilized/completes safety documentation related to safety aspects;
22. Answers and creates professional emails daily, documents outreach to clients, and documents incoming referrals; 
23. Ensures that the reception area and office are kept clean, sanitized, and presentable;
24. Conducts special projects as directed; 
25. Other related duties as assigned.

ORGANIZATIONAL   RESPONSIBILITIES:

1. Performs work in alignment with BestCare’s mission, vision, values.
2. Supports the organization’s commitment to foster and maintain a culture of inclusivity, open-mindedness, cultural   awareness, compassion, and respect for all individuals; 
3. Strives to meet Program/Department goals and supports the organization’s strategic goals;
4. Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
5. Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
6. Attends required program/staff meetings and completes assigned training timely and satisfactorily;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently as well as participates as a positive, collaborative team member.
9. Performs other organizational duties as needed.

QUALIFICATIONS:

EDUCATION   AND/OR EXPERIENCE REQUIREMENTS:

Assoc. degree or college-level business courses + 2   years’ solid business/office experience or

HSD (or equivalent) + 4 years’ solid business/office experience

LICENSES   AND CERTIFICATIONS:

Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

PREFERRED:

Experience in a healthcare setting is preferred

Experience with multi-line phone system is preferred

Bilingual in English/Spanish a plus