Administrative Surgery Scheduler

Company : North Florida Surgeons

Job Description - Administrative Surgery Scheduler

Job Title: Administrative Surgery Scheduler

Position Summary:

The Administrative Surgery Scheduler plays a vital role in coordinating surgical procedures, ensuring accuracy in scheduling, and maintaining strong communication between patients, providers, vendors, and clinical teams. This position requires a detail-oriented, highly organized individual with strong multitasking abilities, a professional demeanor, and prior healthcare or surgical scheduling experience.

Key Responsibilities:

Schedule and coordinate surgical procedures in collaboration with providers and staff.

Create and send surgical orders, collect and track surgery clearances, and complete insurance authorizations in a timely manner.

Serve as the primary point of contact for patients regarding surgery scheduling, pre-operative instructions, and follow-up care.

Answer phones, respond to messages, and provide prompt, accurate communication to patients, providers, and staff.

Communicate effectively with surgery representatives and vendors to ensure equipment and supplies are properly coordinated.

Verify insurance eligibility and pre-certifications prior to scheduled procedures.

Maintain accurate documentation in Athena EHR and ensure records are up to date.

Manage scheduling conflicts with professionalism and efficiency.

Complete assigned administrative tasks in a timely and organized manner.

Maintain patient confidentiality in compliance with HIPAA and organizational policies.

Qualifications:

High school diploma or equivalent required; medical office training or Associate’s degree preferred.

Minimum of 1-year orthopedic experience required.

Minimum of 1+ year of experience using Athena EHR system strongly preferred

1+ year of experience in healthcare or surgical scheduling departments strongly preferred.

Solid understanding of anatomy and medical terminology related to orthopedic procedures.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Strong multitasking and organizational skills with keen attention to detail.

Excellent written and verbal communication skills.

Ability to work independently and within a team in a fast-paced environment.

Key Competencies:

Multitasking and prioritization

Detail-oriented accuracy

Professional communication and collaboration

Strong organizational skills

Problem-solving under pressure

Patient-centered service mindset

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Administrative Surgery Scheduler

Job Description - Administrative Surgery Scheduler

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