Location: Green Bay, WI (On-site)
Employment Type: Full-Time, Salaried
Schedule: Monday to Friday, 40+ hours/week
Position Summary
The Administrative Team Director is a leadership role responsible for directing and coordinating all administrative functions that support the daily operations of OHP. This position provides direct oversight of patient scheduling and billing, dental practice technology, productivity reporting, and the performance and development of administrative team members. This Director ensures that all administrative activities support the strategic goals of OHP by maximizing efficiency, enhancing patient access, and cultivating a high-performing, mission-aligned team.
What You’ll Do
Technology & Systems Management (45%)
- Become a super-user, administering user access and training in Dentrix and other platforms, along with resolving emergent issues (including EMR, software, phone system, tiger text, etc.)
- Act as liaison to coordinate with vendors and IT partners to resolve overall end-user issues and manage upgrades
- Maintain phone system greetings and ensure seamless communication operations
- Support vendor contract review.
People Leadership & Team Performance (20%)
- Supervise and support a team of up to 10 administrative staff
- Support the hiring process, train, and develop team members
- Lead performance management, recognition, and employee development for your department
- Approve timecards, manage PTO, and fill scheduling gaps
Productivity Reporting & Continuous Improvement (15%)
- Serve as subject matter expert on reporting tools and procedures (e.g., production, month-end reports, grant reporting).
- Oversee the process of creating and maintaining administrative SOPs.
- Generate operational and productivity reports (e.g., for grants, KPIs), ensuring timeliness and accuracy.
- Support clinic and executive teams with data requests.
- Participate actively in organizational continuous improvement initiatives.
Patient Billing Oversight (10%)
- Oversee Medicaid claims and payment reconciliation, accounts receivable and investigate billing errors to resolve payment delays.
- Ensure billing practices comply with Forward Health policies.
Patient Scheduling & Services (10%)
- Ensure clinics are efficiently scheduled and appointment books are full
- Oversee productivity metrics related to appointment volume and fulfillment
- Supervise cancellations, enforcement of no-show policies, and respond to patient inquiries
- Coordinate outgoing referrals and records requests
What We’re Looking For
Required:
- 7+ years in dental office administration, including 2+ years in a leadership role
- 7-10 years dental practice technology experience
- Experience supervising administrative/front desk staff
- Strong understanding of dental billing and scheduling processes
- Proficient in Microsoft Office and dental practice software (Dentrix Enterprise preferred)
- Excellent communication, organizational, and problem-solving skills
Preferred:
- Experience in a nonprofit or public health dental setting
- Familiarity with Medicaid/Forward Health billing
- Experience with running and analyzing operational and financial reports
- Comfortable training others and leading change
Why Join Us?
- Meaningful mission-driven work
- Collaborative leadership team
- Opportunities for growth and impact
Our Comprehensive Benefits Package Includes:
- Competitive compensation with 401(k) options and profit sharing.
- Paid holidays, flexible work arrangements, and generous paid time off.
- Full health benefits, including medical insurance and health savings accounts, along with 100% company paid dental, vision, life/AD&D, short- and long-term disability insurance for all full-time employees.
- Employee assistance program and wellness reimbursement options.
Where we started:
In 2005, an alarming number of kids were arriving in Green Bay area emergency rooms with dental pain and infections. A dedicated group of community volunteers with the Green Bay Rotary decided to do something about it and created an initiative in 2005 called Healthy Teeth, Healthy Kids, a mobile, in-school dental clinic. From this program, the Oral Health Partnership was created. In 2007, we became a 501(c)3 and opened our first clinic at the Howe Community Resource Center.
In addition to our School-Based and clinic services, in 2010 through a partnership with St. Vincent Hospital, we added hospital services. This allows us to treat kids with special needs or those that might need general anesthesia to help them through their dental treatments.
Where we are:
Today we are so excited to be giving kids the care and tools they need to smile! We spearhead a true community effort with partnerships with multiple organizations and 7 school districts with over 40 schools to serve kids in need throughout the county. Each year, our clinics and School-Based Programs perform over 100,000 procedures, serving over 10,000 kids, with over 4,000 being seen in school. Through countless outreach efforts to daycares and other community organizations, we are continuing our efforts to reach all the children in Brown County that can benefit from our services. But we still have more work to do.
Where we’re going:
We will continue to grow and evolve until every kid in Brown County has access to quality dental care. This includes expanding our clinics, visiting schools all over the county, and outreach to where we can serve our kids. Every child deserves a healthy smile, and we are committed to making sure they can get one!
Mission
OHP exists to change the lives of our communities’ children through access to excellent oral health services and education.
Vision
OHP will be the provider of choice for underserved children to eliminate preventable oral disease and create a foundation of life-long oral health.
Values
These values will guide our decisions, actions, and words across all relationships, internal and external:
- Teamwork
- Clear Communication
- Continuous Quality Improvement
- Integrity
- Respect
- Patient (Child) Centered Excellence
- Community Focus
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