Administrator, AMS

Department: Information & Engagement

Reports To: Director, Business Solutions

Employee Status: Full-Time, Exempt

Job Grade: 05

ISPOR-The Professional Society for Health Economics and Outcomes Research is the largest and most influential professional society globally. The Society's vision is for a world where healthcare is accessible, effective, efficient, and affordable for all. ISPOR is an international, multistakeholder, nonprofit organization committed to advancing health economics and outcomes research (HEOR) excellence to enhance decision-making for health globally. The Society is recognized as a leading source for scientific conferences, peer-reviewed and indexed publications, best practice guidance, education, collaboration, and tools/resources in the field. ISPOR's community comprises nearly 18,000 individual and chapter members from more than 100 countries, representing a wide range of healthcare stakeholders, including researchers, academicians, assessors, regulators, payers, policymakers, the life sciences industry, healthcare providers, and patient engagement organizations. For more than two decades, ISPOR's leadership has served as an unbiased resource and catalyst for innovation in the field

THE POSITION

We are actively seeking an AMS, Administrator

The AMS Administrator is responsible for supporting ISPOR's netFORUM AMS environment by managing functional operations, maintaining data accuracy, supporting system setup and imports, training users, troubleshooting issues, and serving as the primary point of contact for netFORUM-related matters. This role works closely with the Director, Business Solutions, and internal stakeholders to configure membership applications, products, events, billing, permissions, and other AMS processes while identifying opportunities to improve system functionality, streamline workflows, and enhance service delivery for ISPOR's members, customers, and staff.

Essential Duties and Responsibilities

• Manage the Association Management System (AMS),netFORUM, ensuring optimal functionality, security, and the highest data standards.


• Serve as the primary point of contact for the AMS vendor, manage vendor relationships, escalate issues, and advocate for timely solutions.


• Expand the AMS database using the netFORUM Toolkit, executing SQL statements for data manipulation and maintaining data integrity.


• Develop custom views, queries, stored procedures, reports, and data analyses for end-users, ensuring access to relevant and actionable information.


• Coordinate integrations using a solid understanding of APIs with ISPOR's website, Sitefinity, and 3rd-party vendors to test customizations, integrations, and service packs to ensure seamless functionality.


• Provide technical expertise in architecting and developing netFORUM and related product suites, developing and supporting integration solutions with business support systems.


• Managed the AMS security, including user management, auditing, and regular security checks.


• Lead data cleanliness and integrity efforts, overseeing database customizations and ensuring compliance with industry best practices.


• Facilitate discussions with end users to align business processes with AMS capabilities, eliciting and documenting requirements for enhancements and automating workflows.


• Collaborate with departments to establish efficient AMS processes, configure products, events, and permissions, and oversee data entry for accuracy. Train staff and members on the AMS and third-party integrated solutions, providing orientation and specialized training to adapt to changing roles and business processes.


• Manage and maintain current end-user documentation and standard operating procedures for the AMS core functionality and enhancements, ensuring accessibility to information for all users.


• Continuously update expertise in the AMS ecosystem, including third-party solutions, ensuring a comprehensive understanding of membership management, conference registration, and related services.

Qualifications Minimum Requirements

• Bachelor'sdegreeincomputerscience, Information Technology, related degree field, or equivalent practical experience.


• 5+years'experience in a membership association


• Experience using AMS MSSQL-based environment, including module navigation, query development, and netFORUM Toolkit for database expansion and customization.


• Strong knowledge of relational databases, complex queries, views, stored procedures, and report writing, specifically SSRS.


• Excellent communication skills to collaborate with various departments and end-users


• Experience managing membership databases, billing, and event/product setups.


• Ability to work independently and as part of a team, managing multiple tasks efficiently.


• Ability to work on multiple projects and tasks under pressure and meet deadlines.


• Strong analytical and problem-solving skills, with the ability to assess issues accurately, identify root causes using innovative thinking, and recommend process improvements.


• Proficiency in communicating complex IT terminology to non-IT professionals.


• Ability to deal effectively and courteously with internal and external stakeholders.


• Dedication to exceptional customer service and understanding of staff needs.


• Collaborate cross-functionally throughout the organization with various levels, including leadership, members, and peers, across teams, cultures, and experience levels.


• Ability to handle multiple tasks simultaneously.


• Highly proficient in MS Office and have an ability to learn new technology platforms.


• Solid business acumen and creative problem-solving skills.


• Personal qualities of integrity, credibility, and commitment to the mission of ISPOR.

Preferred Qualifications

• Direct experience administering netFORUM AMS, including membership, events, products, billing, customer records, permissions, and user support.


• Advanced netFORUM data and reporting experience, including Toolkit, SQL queries, views, stored procedures, SSRS reports, imports, exports, and data quality management.


• Experience supporting netFORUM integrations and enhancements, including testing service packs, coordinating with AMS vendors, troubleshooting system issues, and improving workflows across departments.

Physical Demands and Work Environment

The physical demands described herein are representative of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Office-based: Prolonged periods of sitting at a desk and working on a computer.


• Travel is required: expected 2-6 times per year, including international travel and quarterly attendance in the ISPOR office for staff events.


• Must be able to work varied hours as necessary.

OUR LOCATION

Nestled halfway between Philadelphia and New York City, ISPOR's headquarters is in Lawrenceville, New Jersey. Our staff works in the office in a hybrid arrangement (on-site two days per week).

WHY APPLY?

ISPOR provides an excellent total compensation package, including:

• Competitive pay. This position is exempt, with a salary range of $70,000-$75,000, commensurate with skills and experience.


• Robust benefits plan.


• Generous PTO – 20 days prorated the first year.


• Extraordinary holiday schedule including winter break (the last week of the year)

Work Authorization

We are interested in every qualified candidate eligible to work in the United States; however, applicants must be currently authorized to work in the United States (U.S.) on a full-time basis. ISPOR will not provide employment sponsorship for this position (e.g., H-1B Visa or other U.S. employment authorization).

Equal Opportunity Employer

ISPOR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Assistance or Accommodation

If you have a disability or have difficulty accessing or using the applicant system to apply for a position, contact [email protected].

ABOUT US

ISPOR, the professional society for health economics and outcomes research (HEOR), is an international, multistakeholder, nonprofit dedicated to advancing HEOR excellence to improve decision-making for health globally. The Society is the leading source for scientific conferences, peer-reviewed and MEDLINE-indexed publications, good practices guidance, education, collaboration, and resources in the field.

ISPOR's community of 14,000 individual and chapter members from 110+ countries include a wide variety of healthcare stakeholders, including researchers and academicians, assessors and regulators, payers and policy makers, the life sciences industry, healthcare providers, and patient engagement organizations. The Society's leadership has served as an unbiased resource and catalyst for innovation in the field for over 20 years.

OUR CULTURE

ISPOR is a Society firmly committed to the advancement of health economics and outcomes research (HEOR) based on sound methods and scientific excellence. ISPOR believes that diversity and inclusion are foundational principles for achieving our mission, and that diversity and inclusion are valuable and relevant to all of our Society's activities: cultivating and sustaining significant, high-quality education programs, publications, member benefits, and networking.

ISPOR is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

INTERESTED?

Apply today! Create a new candidate profile and submit your salary requirements within your cover letter.

OUR PROCESS

We are committed to hiring the best talent and providing a productive and supportive organizational culture for staff to learn and grow within a flexible environment. We are transparent in posting salary ranges and outlining what candidates should expect from our hiring process.

Candidates who advance in our preliminary review process will have the opportunity to discuss the position, their background, and lived skillsets related to the position with ISPOR HR via Teams meeting.

Those who advance to subsequent steps in our interview process may participate in up to 3 rounds of meetings via Teams or in person. Some discussions may consist of multiple ISPOR staff members. The final interview may include a thought exercise/presentation with the hiring team where applicable.

We look forward to welcoming you to ISPOR!