Administrator- HERO Support

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is seeking experienced Office Administrator to join our team in Georgia and help improve roadway safety, incident response, and traffic operations across the region.

In this role, you will provide Administrative Support to the Highway Emergency Response Operators (HERO) Safety Service Patrol servicing the metro Atlanta area.
 

You will support field-based traffic incident management activities, coordinate with emergency responders and transportation partners, and help restore traffic flow safely and efficiently during incidents, special events, and work zones. This is a great opportunity for someone with a strong background in emergency response, traffic operations, or public safety who wants to make a direct impact in the field. 

This role will be located at a HERO facility in metro Atlanta, GA.
 

Key Responsibilities

• Develop and maintain solid working relationships with all field responder agencies, DOT officials, and other industry stakeholders
• Coordinate with Traffic Management Center staff, law enforcement, fire/EMS, towing and recovery, and other partners
• Manage HERO training records and update SOG/SOP as requested
• Perform administrative tasks supporting HERO operations
• Monitor and schedule in-service and/or refresher training for HEROs
• Perform additional administrative tasks to support HERO operations
• Assist and provide support services for the Statewide Traffic Incident Management Enhancement initiatives, to include daily operations, planning of events, and industry speakers

Required Qualifications

• Associate's Degree in Business Administration (or equivalent)
• 5+ years of related work experience in an administrative capacity, including at least 1+ years of experience in similar field
• Experience in emergency response, public safety, safety service patrol, or wrecker fleet operations
• Strong written and verbal communication skills
• Experience developing and delivering training
• Proficiency with Outlook, Word, Excel, and presentation tools such as PowerPoint

Preferred Qualifications

• Safety Service Patrol administrative support experience
• Experience with tracking and managing training sessions and records
• Experience with Traffic Management Centers or Regional Operations Centers
• Experience with SOP/SOG development and review
• Familiarity with ITS, ATMS/ATIS, CAD integration, AVL, and incident management tools
• Project management training or certification program

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

Salary Range: $30.58 - $53.51

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.