Admission Coordinator - Get Hired Fast

Glades is working with a growing organization with a mission to provide the highest quality dialectical behavior therapy (DBT) services. We are working to be in-network with insurance at the outpatient and partial hospitalization levels of care. We are at an exciting stage of development and are seeking compassionate and motivated individuals to join the team!

Our focus is DBT, but we understand that not everyone has experience in this area. We encourage you to apply if you are open to learning the principles and strategies that make up our values!

Position: Admissions Coordinator

Schedule: On site, preferred hours M-F 10-3

Reports to: Primary- Chief Operating Officer, Secondary - Clinical Director

Qualifications:

● Must be highly organized and detail oriented.

● Must be collaborative and team oriented.

● Minimum two years experience in customer service and/or administrative duties.

● Experience in admissions and/or mental health services preferred.

Competencies:

● Ability to maintain a friendly and professional manner at all times and displays empathy, compassion, and patience.

● Displays a willingness to learn and takes initiative, proactively identifying potential client or team needs.

● Displays a high degree of attention to detail and organizational skills.

● Collaborates with team members to ensure completeness and accuracy of documentation and client communications.

● Strong communication skills, both verbal and written.

● Demonstrates sound judgment and decision making, and appropriately assesses nuanced inquiries and communications.

About the Role:

● Responsible for greeting clients, answering incoming calls, and following up on inquiries regarding treatment.

● Facilitate client admission by gathering insurance information, collecting required forms, and obtaining prior treatment records.

● Collaborate with third-party to verify insurance coverage and follow up on outstanding verifications.

● Respond to client inquiries regarding fees, benefit coverage, good faith estimates, and program details.

● Assist therapists in scheduling or re-scheduling client appointments and informational calls.

● Develop and update training materials and internal reference documents regarding intake processes and EHR protocols.

● Assist in tracking insurance payments and addressing client questions regarding billing.

● Maintain up-to-date records in CRM and respond to all inquiries in a timely manner.

● Assist therapists in coordinating discharge by reaching out to other programs to determine availability and potential fit.

● Assist the team with other administrative and operational needs, as required.

● Uphold DBT principles and strategies in interactions with clients and the team. Examples of key DBT principles include nonjudgment, empathy, and compassion. For more information, see https://behavioraltech.org/dialectical-behavior-therapy-dbt/

● Contribute to an environment where staff want to work and clients want to receive treatment.

Our Ideal Candidate:

● Exhibits passion and excitement at work. Enjoys working with clients with complex problems, including suicidality and interpersonal difficulties.

● Manages their own emotions in challenging situations. Stays effective when the going gets tough and displays exceptional communication skills.

● Receives feedback and supervision non defensively and is willing to learn.

● Demonstrates cognitive and interpersonal flexibility.

● Works to assess and increase competencies in antiracism, including by using antiracism consultation services and participating in trainings/didactics available through the program.

● Values accessible treatment to all in the community and has a sense of social responsibility.

● Maintains high ethical standards and does what is right, not just what is expedient. Speaks plainly and truthfully. Discusses difficult topics directly with those involved.

● Listens actively and seeks to understand other’s views.

● Is a team player! Covers for others when needed, takes proportional share of being on call for clients, is supportive of colleagues.