Admissions & Customer Experience Representative

Company : U.s. Career Institute

Job Description - Admissions & Customer Experience Representative

Admissions & Customer Experience Representative
At U.S. Career Institute, we don’t just enroll students—we help people take the first step toward a better future. As a leader in online career training for over 40 years, we’re looking for a driven, high-energy Admissions & Customer Experience Representative to join our hybrid-remote team.

If you’re passionate about helping others, thrive in a fast-paced environment, and enjoy meaningful conversations that can change lives, this role is for you.

What You’ll Do

Be the first point of connection for prospective students—guiding them through their education journey via inbound and outbound calls, email and SMS Texting
Respond to inquiries and manage leads using our CRM system with accuracy and care
Clearly communicate program details, career outcomes, and enrollment steps
Ensure all interactions align with federal, state, accreditation, and institutional guidelines
Build trust with prospective students by delivering a supportive, informative, and positive experience

What You Bring

1–2 years of customer service or sales experience
Strong communication skills—both written and verbal—with excellent grammar and professionalism
Ability to thrive in a high-volume, fast-paced call center environment
Strong organizational skills with the ability to multitask and adapt to changing priorities
A collaborative mindset and the ability to work both independently and as part of a team
A genuine passion for helping people achieve their goals

What We Offer

Remote work flexibility with occasional in-person trainings
Daytime schedule, Monday–Friday
Starting pay: $20/hour minimum
Comprehensive benefits package including health, dental, vision, and 401(k)
The opportunity to make a real difference in people’s lives every day

About Us
U.S. Career Institute is based in Fort Collins, CO, and has been helping students build better futures for more than four decades through flexible, career-focused online education.

U.S. Career Institute is an Equal Opportunity Employer (EEO).

Original job Admissions & Customer Experience Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Admissions & Customer Experience Representative

Job Description - Admissions & Customer Experience Representative

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