Admissions Coordinator

Job Summary

We are a company driven by our values excellence, possibility, leadership, service, celebration, and integrity. The Admissions Coordinator promotes Heartspring’s Therapeutic School by supporting and coordinating the admissions process, onboarding students and families and coordinating student exits. This role involves close collaboration with families, school districts, and other external stakeholders to support students with neurodevelopmental disabilities ensuring smooth transitions and compliance with licensing and accreditation requirements. This role also assists with outreach and marketing initiatives and provides a welcoming environment for prospective students and their families.

As a Admissions Coordinator, you will:

Champion our integrity by providing customer service while exhibiting excellence through:

• Program Knowledge and Client Engagement: Effectively understand and articulate Heartspring’s programs with clear and compassionate communication with families and referral agencies. Work with funding agencies to cultivate relationships and promote Heartspring’s Services. (Service)
• Admissions, Onboarding and Exit Coordination: Coordinate and manage, Ensuring a positive experience for all entering and exiting students and families. Oversee and manage the transition process for onboarding and exiting students. (Service)
• Family and Stakeholder Communication: Be the primary contact through student's educational journey. Provide comprehensive training to families to help them understand and navigate their child’s journey at Heartspring. [MH1] (Excellence)
• Compliance and Risk Management: Ensure all activities comply with local, state, and federal guidelines and accreditation standards. Stay up to date on best practices and regulatory changes. (Leadership)
• Support Admissions Strategic Initiatives: Contribute to the development and implementation of departmental initiatives aligned with Heartspring’s strategic plan. (Celebration & Possibility)
• Professional Responsibility: Adhere to code of conduct and company policies, review published communications, escalate concerns through chain of command, and ensure confidentiality. Other duties as assigned. (Integrity)

You are a great fit for this role if you have knowledge and abilities in:

• Exceptional oral and written communication skills with the ability to convey complex information clearly and empathically to diverse audiences.
• Ability to manage multiple tasks efficiently with minimal oversight, prioritizing effectively in a fast-paced environment.
• Strong analytical skills with the ability to address challenges proactively and develop effective solutions.
• Ability to work effectively within a multidisciplinary team, fostering positive relationships with internal and external stakeholders.
• Experience in student recruitment, case management, admissions, sales, or customer service.
• Ability to remain calm and professional in stressful situations, particularly when interacting with students who may exhibit challenging behaviors.
• Proficiency in Microsoft Office Suite, Adobe Creative Suite, the CRM system, Act, and digital tools/platforms.

Education and Experience:

Admissions Coordinator I

• High School Diploma or GED
• 2+ years of experience in education, social services, healthcare or a similar field with a focus on supporting children and/or adults with neurodevelopmental disorders preferred.
• CPR and First Aid certification required (or ability to obtain and maintain)

Admissions Coordinator II

Admissions Coordinator I requirements, plus:

• Bachelor’s degree in Social Work or similar social services field required.
• Intermediate knowledge of multi-state social services resources, funding and how to navigate those resources and funds to best serve children and families
• 5+ years working for/with state organizations that serve adults

Admissions Coordinator III

Admissions Coordinator II requirements, plus:

• Advanced knowledge of national and multi-state resources, state funding and how to create work arounds.
• 8+ years working for/with state organizations that serve adults and/or children