Admissions Coordinator, GSEHD

Posting Details

I. JOB OVERVIEW

Job Description Summary:

The Graduate School of Education and Human Development (GSEHD) community is dedicated to the mission of leading innovation through learning. Our students emerge from our programs enriched in theory and practice and become agents of change in education and human development.

The Admissions Coordinator, GSEHD position provides customer service to candidates from the prospect stage through enrollment stage. The core responsibilities of this role are typically to answer routine inquiries by phone, email, and in person, to provide information to prospective students on basic academic program offerings and admission requirements, to process and track new applications, to maintain data in systems, to prepare for and participate in admissions events that represent the Admissions function, such as interview days and visits, and to maintain schedules. This position may also recruit for and schedule interviews, order catering, process payments and provide general admissions support. Additional responsibilities include:

Collaborates with admissions and marketing staff to identify and promote unique value of GSEHD programs.
Assists the admissions team in the operational functions of enrollment. This includes processing applications and collecting documents, contacting student for outstanding documents, updating coding for newly admitted students, and participating in activities to yield admitted students. Serves as a first point of contact for individuals contacting the GSEHD admissions team by phone or email. Uses the CRM system to document new student interest.
Manages relationships with applicants regarding GSEHD's portfolio of graduate programs, the admission process, tuition support programs, and the status of their application.
Provides insights and recommendations, based on recruitment and marketing data and experience, for achieving annual enrollment goals.
Plans and executes admission events, such as information sessions, preview days, and other student events, and represents the university both on campus and off campus at events in support of GSEHD and University-wide admissions efforts.

This role requires occasional evening and weekend work.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/GED plus 1.5 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:
Familiarity with CRM database and application software, including implementation and upgrades. Preference for Salesforce.
Customer service skills, including the ability to work with a diverse group of individuals including prospective students, faculty, alumni, staff, and current students.
Experience coordinating and executing in-person and virtual events. Familiarity with virtual event platforms (e.g., Webex).
Experience in Admissions, Student Services, or Marketing is a plus.

Hiring Range
$19.29 - $25.13 How is pay for new employees determined at GW?

II. JOB DETAILS

Campus Location:
Foggy Bottom, Washington, D.C.

College/School/Department:
Graduate School of Education & Human Development (GSEHD)

Family
Enrollment Services

Sub-Family
Admissions

Stream
Service and Support

Level
Level 2

Full-Time/Part-Time:
Full-Time

Hours Per Week:
40

Work Schedule:
Monday through Friday, 9 am-6 pm

Will this job require the employee to work on site?
Yes

Employee Onsite Status
Hybrid

Telework:
Yes

Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?
No

Posting Number:
S013126

Job Open Date:
06/18/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
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