Admissions Coordinator II

Job Summary

We are a company driven by our values excellence, possibility, leadership, service, celebration, and integrity. The Admissions Coordinator promotes Heartspring’s Therapeutic School by identifying and pursuing new student lead opportunities, supporting and coordinating the admissions process, providing ongoing case management and ensure onboarding students and families and coordinating student exits. This role involves close collaboration with families, school districts, and other external stakeholders to support students with neurodevelopmental disabilities ensuring smooth transitions and compliance with licensing and accreditation requirements. This role also assists with outreach and marketing initiatives and provides customer service and ensures a welcoming environment for prospective incoming, current and transitioning students and their families.

As an Admissions Coordinator, you will:

Champion our integrity by providing customer service while exhibiting excellence through:

• Program Knowledge and Student Engagement: Effectively understand and articulate Heartspring’s programs, transitional opportunities, laws and regulations with clear and compassionate communication with families and stakeholders. Work with funding agencies to cultivate relationships and promote Heartspring’s services through transitional services (Service)
• Admissions, Onboarding and Exit Coordination: Provide case management services, ensuring a positive experience for all entering and exiting student and families. Oversee and manage the transition process for onboarding and exiting students. (Service)
• Family and Stakeholder Communication: Champion our student success by fostering connections, implementing solutions and maintaining motivation through effective case management coordination with all stakeholders. Be a primary contact through student's educational journey. Provide comprehensive training to families to help them understand and navigate their child’s journey at Heartspring and beyond. (Excellence)
• Compliance and Risk Management: Ensure all activities comply with local, state, and federal guidelines and accreditation standards. Stay up to date on best practices and regulatory changes. (Leadership)
• Support Admissions Strategic Initiatives: Contribute to the development and implementation of departmental initiatives aligned with Heartspring’s strategic plan. (Celebration & Possibility)
• Professional Responsibility: Adhere to code of conduct and company policies, review published communications, escalate concerns through chain of command, and ensure confidentiality. Other duties as assigned. (Integrity)

• High School Diploma
• 18 years of age
• 2+ years of experience in customer service, sales, education, social services, healthcare or a similar field with a focus on supporting children and/or adults with neurodevelopmental disorders preferred.
• CPR and First Aid certification required (or ability to obtain and maintain)
• Bachelor’s degree in Social Work, business or similar field required
• Intermediate knowledge of multi-state social services resources, funding and how to navigate those resources and funds to best serve children and families preferred.
• 3+ years working in social services, sales or customer service-related field required.

You are a great fit for this role if you have knowledge and abilities in:

• Exceptional oral and written communication skills with the ability to convey complex information clearly and empathetically to diverse audiences.
• Ability to manage multiple tasks efficiently with minimal oversight, prioritizing effectively in a fast-paced environment.
• Strong analytical skills with the ability to address challenges proactively and develop effective solutions.
• Ability to work effectively within a multidisciplinary team, fostering positive relationships with internal and external stakeholders.
• Experience in student recruitment, case management, admissions, sales, or customer service.
• Maintain productivity with minimal supervision/oversight.
• Ability to remain calm and professional in stressful situations, particularly when interacting with students who may exhibit challenging behaviors.
• Proficiency in Microsoft Office Suite, Adobe Creative Suite, the CRM system, Act, and digital tools/platforms.