Admissions Representative

Are you an enthusiastic communicator who loves inspiring others to achieve their educational dreams?

Stanbridge University is searching for a dedicated and driven Admissions Representative to join our dynamic team. In this pivotal role, you'll be essential in helping prospective students navigate the admissions process. As their initial point of contact, you'll share valuable information about our programs and respond to any questions they might have.

Essential Functions:

• Respond to all phone, internet, and in-person inquiries in a timely and efficient manner.
• Establish rapport with prospective students in all phone and internet interactions by answering questions about programs, asking pertinent and fact-finding questions, and setting up appointments for face-to-face interviews.
• Create a friendly and professional atmosphere during interviews by providing clear, complete, and accurate information about programs and the admissions process in accordance with the policies and procedures of the university.
• Present accurate and complete information about the content and length of programs, academic requirements and policies of the university, and the employment and salary prospects for graduates.
• Disseminate current advertising and promotional media to prospective students during the admissions process.
• Provide student outcomes and other achievements of the university from documents and sources approved by the university administration.
• Evaluate the educational and employment background of each prospective student to determine whether the university has a program that is appropriate for the person's academic abilities and goals.
• Convey the results of admissions examinations to prospective students and assist in rescheduling retake examinations as necessary.
• Coordinate admissions activities with those in other functional areas of the university, including financial aid, student services, and educational programs.
• Enter data on leads, return calls, emails, appointments, interviews, completions, enrollments, and other data as required of admissions representatives.
• Use all tools available to admissions representatives, including databases, the phone system, software programs, and print media.
• Provide feedback to the Director of Admissions about successes, challenges, and areas for continuing improvement of the admissions process.
• Establish and meet qualitative and quantitative performance goals to meet the customer service, enrollment, and reporting goals in admissions.
• Attend departmental meetings, graduation ceremonies, and other university meetings or events, as required.
• Foster an educational environment that is conducive to learning, respect, integrity, teamwork, and professionalism.
• Adhere to the requirements of accrediting, federal, and state agencies as well as the policies and procedures of the university.
• Provide outstanding customer service to all constituencies and partners of the university.
• Perform other duties as assigned by the Chief Executive Officer/President of the university.
• Maintain acceptable level of performance as measured by supervisor and student evaluations, as applicable.
• Continue progress on meeting professional, departmental, and university goals.

Qualifications:

• A bachelor's degree from an accredited college or university.
• Two or more years of experience in admissions in higher education or customer relations in business.
• Ability to meet the minimum requirements of accrediting, state, and federal agencies for education, work experience, and certification/licensing to perform in the stated position.
• Knowledge of institutional, accrediting, state, and federal standards, laws, and/or regulations for higher education.
• Excellent oral, written, and interpersonal communication skills in a culturally diverse environment.
• Facility in using computer technology systems current in higher education.
• $30-$35/hr. (Salary is based on education and experience.)

Conditions of Employment:

• A job-related assessment may be required during the interview process.
• Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted).
• Employment verification will be conducted to validate work experience per accreditation standards.
• Offers of employment are contingent upon the successful completion of a background check.
• Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service to determine U.S. degree equivalency and applicable subject-area coursework.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

• Standard office, classroom, lab, or clinical setting.
• Duties are typically performed while sitting at a desk or computer workstation.
• May include time spent in skills labs or bedside environments as required by the program.
• Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines.

Physical Demands:

• Regularly sits for extended periods.
• Physical ability to perform program- or department-related duties.
• Proficient in using electronic keyboards and office equipment.
• Effective verbal communication via phone and in person.
• Ability to read fine print, operate computers, and understand voices clearly.
• Able to lift, carry, and/or move objects weighing 10–25 pounds as needed.

Employee Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)

Institutional Values:

• Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life.
• Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice.
• Community Engagement: Through initiatives such as Stanbridge outREACH, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness.

Equal Opportunity Employer:
Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.