Admissions Representative-Business Office

Description

Serves as the hospital central receptionist. Responsible for timely admission of all inpatients and outpatients. Greets all patients and visitors to Patterson Health Center with professionalism and courtesy. Able to communicate well with people both in person and on the telephone. Interacts with the general public, other employees and medical staff on a regular basis. Collects patient care service fees due from patients prior to their appointment. Monitors patient waiting area keeping individuals informed of any delays. Coordinates with clinical personnel to ensure that patients are seen in a timely manner, providing pertinent information as appropriate. Responsible for organization and routine office functions. Adheres to rules regarding confidentiality of patient information.

1. Serves as the central receptionist for the hospital and clinic answering all incoming calls and transferring as appropriate
2. Enters admission data for all hospital and clinic patients in the electronic medical record.
3. Assists Outpatient Specialty Clinic visiting specialty clinic providers as needed or directed by supervisor.
4. Verifies insurance with each admission to ensure correct billing information, changes insurance and guarantor as appropriate.
5. Obtains signature with each admission for insurance assignment and right to treat patient.
6. Verifies patient demographic information is accurate in the electronic medical record.
7. Maintains a professional and courteous customer service attitude with all patients, family and employees at all times.
8. Assists patients, family members, and visitors whenever the opportunity presents itself.
9. Performs other duties as directed by Supervisor(s).

Requirements

High School Diploma or GED

Previous experience in an office setting preferred but not required

Strong customer service skills