Admissions Specialist or Admissions Specialist Senior

Workplace Culture

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is an on-site position which requires the incumbent to complete their work primarilyat the Flagstaff Mountain campus with or without accommodation. Opportunities for remote work are rare.
In addition to a completed application, a cover letter, resume, and three professional references are required.

Job Description

The Admissions Specialist or Admissions Specialist Senior assists with the admissions process by ensuring the accuracy and efficiency of all admissions function to include verifying the authenticity of documents submitted by students; calculating admissions evaluations to ensure adherence to Arizona Board of Regents policies; creating and applying course articulations to student transfer credit records. Performs duties with the goal of minimizing course duplication and reducing costs for students. Serves as a vital member of the evaluation team to ensure the process functions in a smooth and timely manner.

Admissions Specialist

Admissions Processing - 35%

Works effectively with students and internal stakeholders as it pertains to admissions evaluations, document processing and transfer credit.
Assists with processing admissions applications according to federal, state and institutional guidelines and regulations. Requests additional information for incomplete applications.
Review transcripts for specific required courses, compute grade point averages and review standardized test scores.
Enters a wide range of information into the computerized student file including prospect/applicant data, test scores and transcript data.
Leads the maintenance of an organized and centralized repository of course articulation rules and records.
Stays current on updates to program curricula and requirements.
Verifies accuracy and authenticity of documents submitted by student.
Data Analysis - 35%

Evaluates courses/credits from other institutions, including foreign institutions by researching and comparing course descriptions.
Verifies residency status of students.
Conducts data analysis to identify discrepancies and find resolution.
Performs a variety of mathematical equations associated with the conversion of grading systems, credit evaluation, etc.
Conducts evaluations and determines merit/scholarship award eligibility in accordance with University policy.
Participates in the annual audit of student records.
Customer Service & Stakeholder Engagement - 25%

Responds to inquiries regarding admissions status and other information requested by students, parents, and university staff via phone, email, and in person.
Works collaboratively with teams associated with Enrollment Management and Academic Support.
Responds to inquiries regarding admissions/records status and other information requested by students, parents, and university staff via phone, email, in person and CRM case management.
Works directly with students and internal stakeholders to resolve admissions, transfer credit, articulation and document processing questions and issues.
Other - 5%

Performs other duties as assigned.
Admissions Specialist Senior

Admissions Processing - 30%

Works effectively with students and internal stakeholders as it pertains to admissions evaluations, document processing and transfer credit.
Assists with processing admissions applications according to federal, state and institutional guidelines and regulations. Requests additional information for incomplete applications.
Manages and maintains confidential student data from prospect to admitted student in the admissions funnel.
Enters a wide range of information into the computerized student file including prospect/applicant data, test scores, and transcript data.
Quality assurance of student records as it pertains to ABOR admission policies and degree completion accuracy.
Leads the maintenance of an organized and centralized repository of course articulation rules and records.
Stays current on updates to program curricula and requirements.
Verifies accuracy and authenticity of documents submitted by student.
Data Analysis - 30%

Evaluates courses/credits from other institutions, including foreign institutions, by researching and comparing course descriptions.
Engage and communicate with students through the admissions and transfer credit evaluation process, including requesting and processing required documents.
Conducts data analysis to identify discrepancies and find resolution.
Performs a variety of mathematical equations associated with the conversion of grading systems, credit evaluation, etc.
Conducts evaluations and determines merit/scholarship award eligibility in accordance with University policy.
Participates in and completes regular departmental audits, testing, and data loads for university systems. Includes troubleshooting with Business Analysts for errors and updates related to each.
Customer Service & Stakeholder Engagement - 25%

Responds to inquiries regarding admissions status and other information requested by students, parents, and university staff via phone, email, and in person.
Works collaboratively with teams associated with Enrollment Management and Academic Support.
Reviews and enters transcript data including courses, computes grade point averages, standardized test scores, and degrees.
Verifies residency status of students.
Team Engagement - 10%

Trains new staff and provides technical assistance to current non-senior level staff within the field.
Provides oversight to key operational processes.
Provides peer mentorship and training for complex processes and functions.
Recruit, hire, train, supervise, evaluate, and mentor Student Workers.
Provides suggestions for process improvements, changes to processing, and problem solves with supervisor on implementation of suggestions.
Other - 5%

Performs other duties as assigned.

Minimum Qualifications

Admissions Specialist

High school degree*
Admissions Specialist Senior

High school degree*
Minimum 2 years of direct admissions processing experience
*Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

Admissions Specialist Senior

Associate’s degree in relevant field

Knowledge, Skills, & Abilities

Admissions Specialist

Knowledge

Knowledge of university and college curriculum content and requirements.
Knowledge of Family Educational Rights and Privacy Act (FERPA).
Knowledge of Graduate and Undergraduate Admissions operations and trends.
Skills

Skills in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
Data entry with minimal errors.
High level attention to detail.
Strong interpersonal skills
Customer service skills.
Working with a student information system and customer relations management system.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Abilities

Establishes and maintains effective working relationships.
Ability to present the department to customers and stakeholder in a positive and professional manner.
Works collaboratively and efficiently with stakeholders and students to quickly resolve problems.
Communicates effectively.
Possesses problem solving, organizational, and analytical capabilities.
Promotes a diverse, inclusive environment.
Admissions Specialist Senior

Knowledge

Knowledge of university and college curriculum content and requirements.
Knowledge of the articulation process.
Knowledge of Family Educational Rights and Privacy Act (FERPA).
Skills

Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
Accurate and timely data processing.
High level attention to detail.
Strong interpersonal skills.
Customer service skills.
Critical thinking and problem-solving skills.
Working with a student information system and customer relations management system.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Abilities

Establishes and maintains effective working relationships.
Ability to present the department to stakeholders in a positive and professional manner.
Works collaboratively and efficiently with stakeholders and students.
Communicates effectively.
Possesses strong problem solving, organizational, and analytical capabilities.
Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.Finally, each year Northern Arizona University releases an Annual Security Report . The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campushason-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Admissions Specialist salary is $40,109

Admissions Specialist Senior salary is $47,532

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website . Classified Staff employees are in a probationary status for their first six months at NAU.NAU is a tobacco and smoke-free campus.Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

July 8, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline.

In addition to a completed application, a cover letter, resume, and three professional references are required.

If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact theDisability Resources Office at928-523-8773, [email protected] , or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.