Admitting Manager

Description

Professional Requirements

· Adheres to dress code, appearance is neat and clean.

· Completes annual organization-required and/or job-required educational requirements.

· Maintains regulatory requirements

· Wears identification while on duty.

· Attends staff meetings and/or reads all meeting minutes

· Reports to work on time and as scheduled, completes work within designated time.

· Maintains employee/patient confidentiality.

· Represents the organization in a positive and professional manner.

· Participates in the department’s performance improvement activities

· Demonstrates the mission, ethics, and goals of the organization as well as the departmental Scope of Service.

· Communication with patients, guests, family, and staff is courteous, respectful, and helpful.

· Maintains a clean, safe, and accident-free environment.

· Follows Infection Control procedures at all times.

• Clinical       Personnel: Strictly adheres to standard       precautions by adhering to the usage of personal protective equipment       when handling blood or body fluids.
• Non-Clinical       Personnel: Washes hands and other skin surfaces       with soap and water thoroughly and often in an effort to control       spreading of germs within the department and facility.
• Adheres       to isolation procedures at all times as applicable.

· Adheres to the following environmental care standards. 

• Demonstrates       adequate knowledge of safety policies and procedures, the use of MSDS       sheets, hazardous material procedures, and safety codes.
• Respond       appropriately to any Codes while working any shift (Code Blue, Code Gray,       Code Silver, Code Amber, Code Red, Code Orange, and Rapid Response Team).       
• Demonstrates       adequate knowledge of security issues, i.e., personal protection, protection       of personal and hospital property.

· Participates in quality initiatives as needed.

· Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

• Be      familiar with the collective bargaining agreement (Union Contract) of the      UFCW3000 and Mid-Valley Hospital. 

Essential Job Functions

1. Organizes, maintains, and updates all procedures affecting the Admitting Department. Performs daily activities of the department including assisting staff with resolution of issues

2. Communicates hospital policies and operating procedures to departmental employees. Trains or supervises training of the employees in the department.

3. Responsible for the collection of confidential patient demographic, financial and medical information. 

4. Work under the supervision of the Director of Revenue Cycle and perform the tasks according to established, written hospital policy and procedures located on PolicyStat.

5. In a polite and helpful manner assists patients and visitors.

6. Oversees and audits the accuracy and completeness of daily registrations. 

7. Ensures a high level of quality customer service provided to staff, patients/visitors. 

8. Responsible for adequate staffing and coverage in all Patient Access areas 

9. Establishes and maintains an up-to-date training manual accessible for established and onboarding staff

10. Responsible for staff development, including training, reviews of progress and communication of findings 

11. Monitors all Patient Access processes generally and individual workers specifically to assure compliance with department policies & procedures

12. Monitors staff production to ensure the department is functioning in an efficient manner.

13. Offers guidance to employees related to Point-of-Service collection activity 

14. Ensures proper utilization of Cerner, Kronos and other applications as applicable to patient access

15. Goals and objectives set in conjunction with the Chief Financial Officer and Director of Revenue Cycle are expected to be met or exceeded

16. Complete manager responsibility related to Kronos in a timely manner and in accordance to policy.

17. Keeps up to date on changes imposed by Medicare, Medicaid and all Payors as well as Federal and State laws impacting health care as they relate to Patient Access.

18. Reviews on a daily basis the Cerner Registration Quality Report for registration errors and communicates trends with staff.

19. In assistance with Human Resources and the CFO, will participate in the recruitment, scheduling and discipline of staff 

20. Monitor and ensure staff are adequately receiving their breaks and lunches.

21. Actively participates in the Performance Improvement and Quality Program

22. Problem situations are to be resolved appropriately and independently

23. Timely review and approval of assigned policies on PolicyStat.

24. Distributes mail daily and ensures backup is in place when absent. 

25. Completes the daily deposit in a timely manner. 

26. Demonstrate an initiative for and willingness to learn new procedures.

27. Assist in care and maintenance of department equipment and supplies.

28. Maintain department records, reports, and files as required.

29. Recognize the chain of command by reporting pertinent information to the Chief Financial Officer and Director of Revenue Cycle.

30. Maintain confidentiality of patient. Tactful and diplomatic in contacts with patients, relatives, public, physicians, and co-workers.

31. Respect patient’s privacy, making provisions for such at all times.

32. Demonstrate an awareness of self-responsibility and accountability for own practices.

33. Will work with Director of Revenue Cycle to maintain a smooth work flow between the Business Office and the Admitting Department.

34. Conduct in-house follow-up with other department or patients as needed.

35. Adaptability to change. Degree to which an employee assimilates change into the completion of assigned duties.

36. Problem solving decision making. Amount of logic and practicality applied to the making of decisions; ability to perceive.

37. Appearance. Outward physical impression conveyed to others.

38. Verbal communication skills. Ability to convey verbally through communication.

39. Written communication skills. Ability to accurately convey meaning through preparation of written documents.

40. Compliance with rules, regulations, policies and procedures. Acceptable application of the principles of Rules, Regulations, Policies and Procedures.

41. Reliability: Employee’s work attendance record/absenteeism.

42. Dependability. Ability to do required jobs well with a minimum of supervision.

43. Performs other duties as assigned by the Chief Financial Officer and Director of Revenue Cycle.

The above job summary and essential job functions are intended to describe the nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel for this job classification. 

Requirements

Education Background and Experience

Minimum Education:

· High School diploma or   equivalent

Required Licensure / Certifications:

· None   required

Required Experience:

· 3-5   years of experience in Admissions at a healthcare facility