Adoption Program Manager

Humane Society of Truckee Tahoe

Founded in 1994, Humane Society of Truckee-Tahoe (HSTT) has grown from a small grassroots nonprofit into the leading animal welfare organization in the Lake Tahoe region. Our mission is to save and improve the lives of pets through adoptions, community spay/neuter services, and humane education programs. Learn more at www.hstt.org.

Position Summary

The Adoption Program Manager, under the direct supervision of the Operations Director, oversees all aspects of the adoption program and leads the adoption & customer service team. This role is responsible for ensuring exceptional animal care, fostering a welcoming and supportive environment for adopters, volunteers, and visitors, and maintaining a clean, safe, and humane shelter.

Essential Duties & Responsibilities

Leadership & Supervision

• Supervise Adoption & Customer Service Specialists, including daily staff management, coaching, scheduling, and conflict resolution


• Create and manage staff schedules to ensure adequate coverage; provide or secure coverage as needed


• Ensure all staff receive proper onboarding, training, and ongoing education aligned with best practices

Adoption Program Oversight

• Lead and prioritize adoption efforts to maximize positive outcomes


• Ensure transparent communication with adopters regarding animal needs


• Oversee adoption-related social media content


• Organize and oversee adoption events and campaigns, as needed


• Ensure all adoptable animal records are accurate and complete; resolve discrepancies promptly

Animal Welfare & Shelter Operations

• Ensure all animals receive high-quality care, including cleanliness, enrichment, exercise, medical attention, and behavioral support


• Maintain a clean, safe, and sanitary environment


• Be committed to a high safety standard and be willing and able to comply with all safety laws and HSTT’s safety policies and rules. The Adoption Program Manager must report safety violations and potential safety violations to the appropriate supervisory or management personnel in a time-sensitive manner.

Additional Responsibilities

• Work cohesively with all other departments to ensure the best possible experience for animals, staff, volunteers, visitors and adopters


• Assist with events, public education, emergency response, and cross-department support as needed


• Other duties as assigned

Qualifications

• Minimum of two years supervisory experience preferred


• Animal welfare or sheltering experience preferred


• Strong verbal and written communication skills required


• Bilingual preferred


• Proficiency with Microsoft Word, Google Workspace, and social media platforms


• Ability to work weekends, evenings, and some holidays

Physical Requirements

• Ability to routinely lift up to 50 pounds


• Ability to work with and handle strong dogs and other companion animals


• Ability to stand, bend, kneel, walk, and perform physical tasks in a shelter environment for extended periods of time

Compensation & Benefits

Salary: $72,000–$75,000 annually, depending on experience

Benefits include:

• Medical insurance (80% employer-paid premium)


• Flexible Spending Account (FSA)


• Generous PTO package including vacation, sick time, holidays, and birthday


• 401(k) retirement plan


• Group yoga (when available), office snacks, and more

Position Details

• Status: Full-time, exempt (~40 hours/week)


• Schedule: Tuesday–Saturday (subject to change based on departmental needs); includes weekends, and may include evenings and holidays


• Location: Truckee Animal Shelter


• Reports To: Operations Director

Humane Society of Truckee-Tahoe is an equal opportunity employer and does not discriminate based on any legally protected status. This policy applies to all employment practices.