Adparo Support Specialist

Diverse experiences. A shared passion. 

At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey in order to improve access to care and combat financial toxicity at both the patient level and the provider level. 

Adparo Support Specialist

We are seeking a proactive and detail-oriented Adparo Support Specialist to lead the intake, triage, assignment, and resolution of all Adparo-related client requests. This role ensures timely and accurate handling of requests submitted, coordinates with internal and external stakeholders, and drives continuous improvement through trend analysis and process refinement. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, client-focused environment.   

What You Will Do:

Intake Monitoring 

• Ensure all incoming Adparo-related requests are captured and logged in Salesforce. 


• Review each case for completeness, including requestor details, description, timeline, and documentation. 


• Tag and categorize cases appropriately for downstream processing. 

Case Assessment, Prioritization & Assignment 

• Review new cases in the Adparo Support queue and assess urgency. 


• Identify dependencies, stakeholders, and missing information; follow up with requestors as needed. 


• Assign requests to appropriate Adparo team members for resolution based case type and requestor using AssistPoint tasks or other communication mechanisms.  


• Update Salesforce with owner, resolution timeline, and internal notes. 

Monitoring & Resolution Management 

• Monitor open cases and tasks in AssistPoint to ensure timely resolution. 


• Track email correspondence and queue depth; escalate to leadership if needed. 


• Follow up with case owner if no response is received within expected SLA. 

Trend Analysis & Process Improvement 

• Review Salesforce case metrics and identify recurring issues. 


• Raise trends and process gaps during team huddles or operations meetings. 


• Recommend improvements to workflows, job aids, and documentation. 

Other Support Tasks as Assigned 

• Collaborate with other members of the support team on projects and responsibility coverage. 

About You:

• 3–5 years of experience in customer facing roles, preferably in a healthcare or SaaS environment.  


• Excellent organizational and prioritization skills  


• Clear and professional communication, both written and verbal  


• Familiarity with healthcare regulatory requirements (e.g., HIPAA)  


• Proactive problem-solving and escalation management  

 Preferred Qualifications  

• 1+ years of experience in operations, client support, or case management

Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Read more about the Annexus Health culture at annexushealth.com/about/.