ADRC Specialist

Eastern Area Agency on Aging is seeking an Aging and Disability Center Resource Specialist to join our Community Services team. The Resource Specialist is a full time position at 35 hours per week. It is a dynamic and rewarding role for helping older adults, individuals with disabilities, and caregivers navigate complex service systems, community resources, and benefit programs. As an Resource Specialist, you will act as a vital link, presenting all available options to consumers so they can make independent, informed decisions about their health and independence.

As an ADRC Specialist, you will:

• Screen & Assess: Conduct effective screenings (primarily by phone, but also in person) to identify needs, provide options, and assist consumers in accessing services.
• Navigate Benefits: Explain programs, benefits, and potential waitlists; provide necessary applications and forms to help consumers secure the support they need.
• Coordinate Care: Link consumers to in-home or community-based resources, often "thinking outside the box" to find informal or non-publicly funded solutions.
• Manage Data: Accurately record all client demographics and referrals in the database in accordance with federal requirements.
• Collaborate & Advocate: Consult with staff across all departments and programs to provide holistic support and develop informal support networks within the community.
• Professional Growth: Once eligible, complete all training requirements for the InformUSA CRS-A/D certification.

What We’re Looking For

• Experience: At least 1 year of direct, hands-on experience in case management, social services, care coordination, or a related non-profit role.
• Education: High School Diploma or GED required; Obtain InformUSA CRS-A/D Certification (paid by the agency).
• Skills: Strong problem-solving, mediation, and negotiation skills. You must be able to write accurate progress notes and present information clearly to the public.
• Tech Savvy: Ability to use Microsoft and Google programs, operate a multi-line phone system/headset, and learn the agency’s data system.
• Physical/Travel: Must have a valid driver's license and proof of vehicle insurance, along with reliable transportation in order to meet job requirements.
• Personal Attributes: A positive first impression, the ability to maintain ethical social work boundaries, and a desire to work both independently and collaboratively.

What We Offer

• Generous paid time off starting at 4 weeks per year, 13 paid holidays, and paid inclement weather days
• Health insurance with up to 95% employer contribution
• Dental, vision, life, and disability insurance
• 403(b) retirement plan with up to a 4% match
• Full time, hybrid position at 35 hours per week with starting salary of $18/hr