Adult Case Manager, Residential

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

Are you interested in a career working in our community and our residential facility helping those who need assistance? Are you ready to begin your career in the Social Services field? If you answered yes to these questions, then our Case Manager at North Coast House position could be perfect for you. Working with a supportive management staff and a company that puts their clients and their employees first, Crossroads Roads Health is an organization built on mutual respect and a work-life balance that is in need of a passionate, empathic individual to perform the following tasks:

• Provides therapeutic interventions in the home or community and linking clients to resources


• Assesses clients’ development, psychological and psychiatric needs in order to make referrals.


• Advocates on behalf of clients.


• Monitors clinical symptoms.


• Facilitate group sessions.


• Functions as a gatekeeper for other resources.


• Performs crisis intervention, as needed.


• Meet monthly productivity metrics

Our Case Manager at North Coast House offers case management services within the residential and community setting. This position is responsible for primarily individual services and group services. The case manager will provide trauma informed case management services, including but not limited to symptom monitoring and ongoing assessment of needs, to clients and/or their family system in NCH, homes and the community. This individual will transport clients as needed to assist in treatment goal attainment as well as provide group services as assigned. This case manager will provide 3 months after discharge from NCH, follow-up assistance to assist with positive transition to new setting.

Position Requirements:

• Able to work Full-time; 5 eight hour days with choice of one day on weekend either Sat or Sun or both and 4 days during the week


• High School Diploma or equivalent


• Associate’s Degree in Human Services/Social Work or related field (preferred)


• Bachelor’s Degree in related field (preferred)


• Three years’ related experience with High School Diploma or equivalent, or Associate’s Degree


• QMHS/QBHS within 15 days of hire (employer provided)


• Must have an acceptable driving record 4 (four) points or less, reliable transportation and carry automobile insurance with minimum liability of $100,000/$300,000, and property damage of $50,000.


• Work in home and community. Travel within Lake County, providers to adult clients also travel to surrounding counties as needed. Must be comfortable driving on the highways. Must be comfortable making home visits throughout the community and transporting clients in own car.

Our organization is committed to equal employment opportunity.    We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law.