Advanced Application Engineer (TPS/TPN) Remote Opportunity

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing assistance for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problem. Visit to customer locations may be required for critical site investigations.

Key Responsibilities

•Ability to deliver remote support & services remotely and effectively.

•Ability to execute GTAC and other standard audit checklists.

•Report to regional stakeholders.

•Proactively manage and reply to customer questions, issues, and input accurately and within Service Level Agreement timing.

•Comply with all GSM processes for documentation and customer communication.

•Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.

•Answer high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA for Response and Resolution.

•Maintain proactive and timely communications, providing frequent and informative customer updates

•Participate in meetings with customers.

•Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.

•Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.

•Ability to assist through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.

•Ability to work and speak directly with Honeywell Developers to resolve a customer issue.

•Ability to detect and report Product Defects on the products in their current discipline.

Compensation & Benefits:

Salary Range: $115,000 - $160,000

Non-Incentive

For benefits information please visit https://benefits.honeywell.com/.

YOU MUST HAVE

•Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

•5+ years of experience with Honeywell’s TotalPlant Solution (TPS) system and TotalPlant Network (TPN) product family and related architecture.

WE VALUE

•Engineering degree in electronics, Chemical, instrumentation or process technologies.

•6+years’ experience with Honeywell process control systems.

•Troubleshooting experience in the following products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI.

Inclusion and Diversity (I&D) is a foundational principle at Honeywell, both because it’s the right thing to do and because it is a fundamental enabler for our business. We actively recruit, develop and retain talent from diverse backgrounds and cultures who bring different experience, perspectives, abilities and ideas. We foster an inclusive environment in which all employees feel valued, respected and accepted.

Inclusion and Diversity is more than a commitment to us, it is the way we work.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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