Advanced Services Engineer 1

Key
Responsibilities

Technical Leadership:

-Consults written technical documentation while learning to provide guidance to
customers, under supervision.

-Develops foundational understanding of Oracle technologies, products,
services, and best practices, and relevant industry trends and advancements.

-Completes assigned development tasks to learn to support optimizations or
efficiency efforts (e.g., automation, streamlined processes, elimination of
redundant effort) under leadership.

Service Delivery:

-Learns to take ownership of basic reactive remote or onsite technical
assistance requests in chosen technical specialty as suggested by senior
colleagues.

-Assists customers with basic installations and configuration of software
products, under supervision.

-Reviews and abides by lessons learned post-project to refine approach for
technology implementation or project.

Global Customer Engagement & Education:

-Supports customer relationships by addressing technical needs and assisting in
solution delivery to meet operational goals, with guidance.

-Learns to understand product features, upgrades, and patches to be able to
provide education to customers regarding best practices for technology
stability, maintainability, upgradeability, and performance.

-Attends customer meetings to support senior colleagues in gathering technical
input, as needed.

Technical Design & Documentation:

-References and contributes to customer deliverables and documentation to help
customers implement solutions.

-Performs problem analysis and investigation, providing documented technical
solutions ready for customers to implement, test and maintain, with
supervision.

-Attends solution design reviews with senior engineers.

-Learns about design trends and existing tools to begin supporting solution
quality and maintain relevance.

Influence & Collaboration:

-References and contributes to customer deliverables and documentation to help
customers implement solutions.

-Performs problem analysis and investigation, providing documented technical
solutions ready for customers to implement, test and maintain, with
supervision.

-Attends solution design reviews with senior engineers.

-Learns about design trends and existing tools to begin supporting solution
quality and maintain relevance.

Innovation & Business Development:

-Begins to observe how customer feedback is used and learns from others how
product alignment informs services and engagement.

-Learns to leverage customer insights to identify new service offerings and
engagement methods.

-Learns to identify sales opportunities for additional services for customers
by aligning Oracle capabilities with evolving customer requirements.

-Learns to deliver presentations and observes client consultations to build
understanding of solutions.

-Begins developing technical knowledge to understand the value proposition and
its customer impact; observes discussions on contracts under threat.



Core Responsibilities

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and
contribute to shared objectives. Builds basic understanding of business,
stakeholder, and/or customer needs to provide support with guidance.

Continuous Improvement:

-Begins to identify ideas to increase the efficiency and effectiveness of
processes, protocols, and workflows with guidance.

Planning & Execution:

-Completes assigned tasks and monitors timelines and/or budgets to ensure the
timely completion of work in accordance with project requirements. Follows
direction to prioritize work and adjust to shifts in resources or timelines.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team
members. Collects and reviews basic information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills aligned with industry trends and best
practices as directed. Incorporates feedback and participates in training to
improve skills.