Adventure Activities Manager

Description

Go Ape is seeking a dynamic and motivated individual to lead it's operations team! Under the direction of the Regional Manager, the Adventure Activities Manager comprehensively runs daily operations while delivering a safe and tree-mendous guest experience through strong leadership skills, accountability for stringent safety procedures, and exceptional staff management.

Essential Functions

1. Ensure site operations meet or exceed all safety standards such as inspections, audits, incident investigations, risk assessments, and all other internal/external requirements.
2. Meet financial objectives by working to budgets and making adjustments as necessary.
3. Support local marketing and sales initiatives.
4. Staff management activities, including recruitment, hiring, training, supervising, and performance management of all site support staff to ensure that exceptional guest service is provided and safety standards are met, all while maintaining a positive morale.
5. Manage activities operations through appropriate staffing, delegation, and sessions to meet guest demands and maintain health and safety standards.
6. Coordinate with multiple departments to support, disseminate, and execute corporate policies and procedures as well as partner to develop site specific practices for staff management, procurement, marketing, maintenance, and risk assessments.
7. Maintain outstanding course condition and visual brand standards.
8. Support daily operations as necessary to meet site demands, including the ability to perform functions of course instructors such as general course maintenance, opening/closing procedures, working at height, delivering safety briefs to guests, monitoring third party participants in a high risk activity, and maintaining awareness of third party participants’ actions.
9. The ability to perform functions of rescue trained staff and undergo regular reassessments.
10. Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
11. Performs other duties and responsibilities as required or requested.

Competencies

1. Guest/client focus
2. Sales and marketing
3. Financial management
4. Staff management
5. Problem solving/analysis
6. Time management

Requirements

1. High school diploma or equivalent.
2. At least one (1) year of experience in a supervisory or lead role OR any prior Go Ape experience.
3. At least one (1) year of experience managing day to day operations in a related field (amusement, entertainment, retail, etc.) OR any prior Go Ape experience.
4. Basic computer skills (Microsoft Excel, Word, Outlook, etc.).
5. Prior experience in high ropes or zip line operations is a plus.

Additional Eligibility Qualifications

1. At least 18 years or older.
2. Must be able to meet guest participation requirements.
3. Ability to obtain CPR and First Aid Certification.
4. Ability to successfully complete rescue training.

Benefits

1. Medical, Dental, & Vision Insurance
2. FSA/HSA Options
3. PTO, Floating Holiday, and Volunteerism Hours
4. Voluntary Benefits (e.g., Disability, Term Life)
5. 401k Participation
6. Performance Bonuses

Pay Rate: Starting at $18.00/hr

Status: Hourly

Type: Full-time

Schedule: Varies with operating season, Weekend availability required