Adventure Experience Associate

Adventure Experience Associate

Role Summary

As an Adventure Experience Associate, you are the first and last impression for our guests.

Your role is to make every customer feel welcome, supported, and excited for their off-road

adventure. You’ll guide them through reservations and paperwork, perform vehicle and helmet

checkouts, and ensure our machines are prepped and ready for the trail. This role blends

customer service with hands-on operations, making it perfect for someone who’s personable,

detail-oriented, and not afraid to jump in where needed.

Responsibilities

● Greet and assist guests in person and over the phone, handling reservations and

answering questions with a positive, energetic attitude.

● Complete required rental paperwork and walk guests through policies, procedures, and

safety requirements.

● Perform customer check-ins and check-outs, ensuring machines are washed, prepped,

and ready before and after every rental.

● Perform vehicle and equipment checkouts using inspection checklists.

● Assist guests with helmet fittings, gear, and ride preparation.

● Wash, clean, and restock vehicles, helmets, and gear to ensure top-notch presentation

for the next guest.

● Maintain the cleanliness and organization of the rental area, including the wash bay and

storage spaces.

● Support day-to-day operations by restocking supplies, assisting with customer

check-ins/outs, and jumping in where demand calls.

● Provide exceptional customer service to create memorable guest experiences.

Qualifications

● Friendly, outgoing personality with strong communication skills.

● Ability to stay positive and professional in a fast-paced, outdoor environment.

● Comfortable with both customer-facing tasks and hands-on operational work.

● Reliable, responsible, and detail-oriented.

● Ability to lift 30+ lbs and work outdoors in varying conditions.

● Previous customer service or hospitality experience is a plus, but not required.

Why Join Us?

● Be part of a fun, energetic team that helps guests create unforgettable outdoor

adventures.

● Gain hands-on experience in customer service, operations, and powersports.

● Competitive hourly pay plus an opportunity for our corporate SMILES Pay.

● Work outdoors with top-of-the-line off-road vehicles and equipment.

Work schedule

• Weekend availability
• 10 hour shift
• 8 hour shift

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching