Advisory Unit Manager (Kaunas)

Join our team as an Advisory Unit Manager!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

The purpose of this role is to ensure high-quality customer advisory and proactive engagement, with a strong focus on delivering exceptional customer experience in the lending area. Advisory Unit Manager holds responsibility for implementing Luminor strategy within the team and transform it into actionable outcomes.

What You Will Do:

•  Deliver outstanding customer experience and performance by implementing and executing initiatives that resonate with the local market situation in lending sales area


•  Lead your team through consistent coaching, clear communication, and active day-to-day involvement to ensure strong engagement and accountability


• Create an environment of business growth and lead the team to achieve targets set (KPIs, OKRs)


• Represent Luminor by actively engaging with the community, clearly communicating our vision and values, and strengthening our presence in the market


• Ensure high standards in daily operations by securing accuracy, consistency, and compliance with established quality standards, processes and procedures


• Build a high-performing team by supporting people’s development and making decisions that help the team succeed

What We Expect: 

•  Previous experience in Lending products area


• Previous 3+ years of managerial experience within multiple areas that also involves customer service and sales management preferably in Finance industry


• 1+ year cross- functional and cross-border cooperation experience


• Knowledge of customer and employee behavior patterns


• People and performance management skills


• Initiative and high-level of responsibility


• Ability to combine strategic thinking capability with hands-on approach


• BFAA and CFA certificates will be considered as an advantage


• Higher education in Economics, Business Administration or other


• Fluent Lithuanian and English are required in spoken and written communication due to working on the Pan-Baltic level 

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)


• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun


• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more


• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes


• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year


• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed


• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life


• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.


• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor


• Gross salary. 4410 - 6000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 9th of September. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!