Aerospace Customer Service Representative

Ascentec Engineering in Dallas, Oregon is hiring! Now is a great time to join a growing company and work in the exciting world of aerospace. We are seeking an Aerospace Customer Service Representative that will synchronize the Enterprise Resource Planning (ERP) system with the customer portal, coordinate job movement within production to align with customer needs and expectations, and schedule orders within different groups. Come join a company where you are valued and can carve your own career path!

This position is on-site (not remote/not hybrid) and not eligible for Visa sponsorship. 

JOB RESPONSIBILITIES:  To include, but not limited to the following: 

• Prepares and updates daily schedules for resource groups 
• Work with the customer portal to align customer needs to the orders within Ascentec's ERP system.
• Interact with production departments to expedite/de-expedite customer requirements 
• Communicate schedule improvements/delays to customer through reports and customer portals 
• Coordinate work orders in process 
• Ensure on-time deliveries for all acknowledged and confirmed POs 
• Communicate discrepancies and potential schedule misses to customer 
• Support the overall health and improvement of the ERP system. 
• Support Material Review Board (MRB) process with appropriate response to issues with internal and supplier quality. 
• Support New Product Introduction (NPI)

JOB QUALIFICATIONS / EXPERIENCE AND TECHNICAL SKILLS: To include, but not limited to the following:               

• High School Diploma or equivalent.  Preferred: Bachelor's Degree in Business/Supply and Logistics Management.
• One year of experience in production, scheduling, or customer service 
• Ability and desire to perform complex problem solving 
• Strong analytical, statistical and critical thinking skills.  Advanced experience with MS Excel and MS Word is preferred 
• Excellent skills in interpersonal relationships, communication and teamwork. 
• Excellent communication and presentation skills with the ability to speak and communicate effectively with both senior management and production. 
• Work independently and possess a high level of self-motivation and initiative. 
• Advanced knowledge of Epicor ERP preferred (or equivalent advanced knowledge of a comparable ERP software) 

PERSONAL QUALIFICATIONS:              

• Enjoys fast paced and rapidly changing environment 
• Team player engaging with a positive attitude 
• Thrives on providing solutions for customer challenges 
• Self-starter/Self-motivated 
• Professional demeanor and respectful to people in all situations 
• Flexible and willing to help others as needs and tasks change often

COMPENSATION/BENEFITS:

• $45,000 to $65,000 per year DOE
• Medical / Dental / Vision
• 401k with company match up to 4%
• Tiered Quarterly Bonus Program
• Short-term and Long-term Disability
• Tuition Assistance or Reimbursement
• Life Insurance
• Paid time off / paid holidays
• Employee Assistance Programs

Applicant must be able to pass a drug screen and criminal background check prior to employment.

ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

Ascentec Engineering is an Equal Opportunity Employer; employment with Ascentec Engineering is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.